Home Health Care Management

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Christopher R. MacInnis

**** ****** **** **.

Marietta, GA 30062

(c) 770-***-****

*************@*****.***

Profile:

Senior level executive with twenty-six years of experience in multiple areas of post-acute care including Remote Care Management, Medicare Certified Home Health, Private Home Care, Hospice, Palliative Care, Behavioral Health, and Skilled Nursing Facility settings with demonstrated progressive management and expertise in delivering high levels of operational and business development performance. Skilled at identifying opportunities and implementing execution strategies to exceed clinical, operational, and financial expectations. Six Sigma Healthcare Blackbelt certification with process improvement experience in all functional areas. Decisive, achievement oriented professional adept at project management and team building to improve key operating metrics. Rapid contributor to challenging environments requiring strong analytical, communication, presentation, and executive skills Career Distinctions:

• Consistently demonstrating achievement of results in an industry with a constantly changing regulatory, clinical, and reimbursement landscape with strong compliance background

• Multi-site, multi-state and national management expertise in large, public and private equity backed, growth-oriented organizations

• Demonstrated ability to attract and lead high performance senior management teams

• Skilled at management of securing certificates of need, startup operations as well as acquisition integrations Experience:

MD Revolution (formerly NavCare, President) – Comprehensive Care Management, San Diego, CA Chief Operating Officer June 2022 – Present

• Responsible for all operations related to a technology enabled service company specializing in remote care management to include Chronic Care Management, Remote Patient Monitoring, Hospital at Home, Transitional Care Management, Annual Wellness Assessments, and Telemedicine via a proprietary SaaS platform.

• Specialize in identification of care gaps and optimize program performance for an average daily census of 80,000+ patients delivering population-level results for hospital systems, Accountable Care Organizations and Health Plans Elara Caring, Addison, TX

Chief Revenue Officer August 2020 – November 2021

• Responsible for the holistic growth for all business (home health, hospice, personal care services, behavioral health, and palliative care) totaling $1 billion in revenues, which include organic growth, de novo expansion, joint ventures, strategic partnerships, strategic clinical program deployment, and M&A activities

• Built executive business development leadership from the ground up to turn around a languishing sales organization to include sales operations, marketing, strategic partnerships, sales training, reporting, and organizational strategy

• Worked closely with executive team to develop revenue expansion via value-based agreements, Medicare Advantage, and commercial contracts

• Implemented data-driven metrics to measure how sales activities translate to referral generation, strength of revenue, market penetration, conversion to admission, new market opportunities, and reporting tools from the field to the board Pruitt Healthcare, Norcross, GA

Senior Vice President, Operations and Business Development June 2017 - August 2020 Hospice, Home Health & Home First

• Management of program development, strategy, and sales operations for three business lines, 61 offices and a staff of 120 sales professionals generating $210 million in annual revenue Senior Vice President, Hospice - Home Health Operations

• Management of entire home health and hospice operations entailing 51 offices covering North Carolina, South Carolina, and Georgia consisting of $200 million in annual revenue

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Gotham Consulting Group, New York, NY

Associate Consultant December 2016 – May 2017

• Gotham Consulting Partners specializes in rapidly creating significant value for private equity firms and their portfolio companies. To deliver this value, Gotham creates proactive investment strategies, perform robust due diligence, craft pragmatic growth strategies, identify profitability-/growth-driving operations improvement opportunities, and rapidly execute changes that maximize financial benefits.

Kindred at Home (formerly Gentiva Health Services), Atlanta, GA Vice President, Strategy and Development July 2015 – November 2016

• Evaluate value propositions associated with product or corporate acquisitions, partnerships and joint ventures in addition to introducing new products to markets, and expanding into new markets for the $2.3 billion organization

• Responsible for the internal Home Health, Hospice and Community Care continuum development relative to the broader Kindred Healthcare post-acute care assets

• Define objectives to gain market share and maximize profitability, and execute plans to make those objectives achievable while taking advantage of Kindred at Home’s core competencies

• Evaluate the current financial performance of Kindred at Home and identify specific areas in need of improvement highlighting how new business opportunities are expected to promote sustainable business growth Vice President, National Accounts October 2013 – July 2015

• Responsible for the planning and execution of a wide range of strategies to meet specific organizational and admission growth objectives for the $2 billion enterprise of Home Health, Hospice and Community Care. Duties include leading national initiatives for phasing in or out of certain markets or products, considering a partner for a strategic alliance, establishing relationships with strategic business partners, and identifying acquisition or joint venture opportunities across the acute and post-acute healthcare continuum. Regional Vice President of Operations January 2010 – October 2013

• Responsible for the general management of the South Region operations, consisting of 60 offices over multiple states with revenues of $250 million

• Achieved 3-8% year over year growth in an environment where other publicly traded competitors are experiencing negative growth, achieving this by focusing on quality care, appropriate staffing, and investment in programs

• Developed a regional leadership team consisting of clinical and rehab operations, human resource and finance disciplines to provide strategic direction to the Areas and Branches under management

• Successfully lead business operations through multiple years of Medicare rate reductions while maintaining consistent EBITDA by restructuring, stabilizing gross margins through innovative staffing patterns and decreasing operating expenses through process centralization and increased accountability

• Integrated the acquisition of Gentiva’s Louisiana operations (six branch locations) in 2011 HCR-ManorCare – Heartland Home Care and Hospice, Toledo, OH General Manager, National Home Care Programs February 2008 – January 2010

• Senior leadership team member responsible for the national $130 million home care operation including standardized, quality programs, compliant growth, operational efficiency and overall financial performance

• Served on the board of the Alliance for Home Health Quality and Innovation

• Developed rehab leadership team to identify opportunities for therapy services, appropriate utilization, quality therapy documentation and a professional development ladder

• Responsible for developing and evaluating future territory expansions and acquisitions across all markets

• Management of home care and hospice Application Support Department focusing on implementation of point of care, automated route mileage reimbursement and transactional, executive reporting

• Implemented the pay per visit model with scheduled rollout to 50 offices by the end of Q2 2010

• Developed consistent staffing models and productivity expectations across the national enterprise to address future implications of OASIS_C and health care reform

Care South Home Health & Hospice Services, Augusta, GA Sr. Vice President of Operations July 2004 – February 2008

• Management of East Coast, Texas and Managed Services operations entailing eleven providers and 28 offices covering North Carolina, Tennessee, Georgia, Texas and Alabama with over $51 million in revenue

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• Skilled in operating in a for profit environment and accustomed to responding to investor expectations and rapidly changing business conditions

• Results oriented focusing on standardization of operations and quality patient outcomes to drive financial success

• Experienced in acquiring and expanding markets and opening new operations to include expanding existing territories, new CON development as well as startup offices including marketing activities, office setup, and licensure

• Member of the Information Technology Steering Committee, Policy and Procedure Committee, Clinical Process Improvement/Standardization Committee, Product Standardization Committee

• Initiated and/or participated in detailed Customer Service, Outcome Improvement Initiatives, Point of Care, Physician Portal, and Bill to Pay projects

Vice President, Business Solutions February 2001 – July 2004

• Direct and specific management of client services related to daily operations of CareSouth’s Support Facility employing 150 people providing technology, financial and clinical services to the home health industry generating over thirteen million dollars annually in management fees

• Responsible for analysis and consultation of client financial statements and operations/financial improvements

• Direct interface with clients and CareSouth management in development and maintenance of client relationships

• Develop and plan client satisfaction programs that baseline individual client’s performance in home health billing, finance, and reimbursement for best practices and process improvement activities for over 100 provider numbers

• Lead client implementations and acquisitions to ensure continuity of operations of Care South services to include operations management, education, technology implementation, financial services, and state and federal interfaces Director, Information Systems August 1999 – February 2001

• Responsible for managing the CareSouth IT infrastructure encompassing the Augusta Support central processing facility and 145 offices across ten states with a staff of twenty-three local and four remote IT professionals while providing specific technology planning to achieve business goals and objectives

• Developed business plans for CareSouth’s web enabled applications and point of care systems for management and venture capital investors

• Managed CareSouth’s Y2K initiatives and ensured compliance through year end rollover

• Directed the software development and reengineering of CareSouth’s primary billing and collections application to ensure compliance with federal regulations under the new Perspective Payment System (PPS) to include analysis of business requirements and implementation of programming specifications

• Managed an AS400 upgrade from CISC to RISC processor increasing system functionality and efficiencies

• Developed departmental project management techniques to facilitate information sharing and documentation of on going business operations/requirements encompassing network and application developments

• Consulted with department staff to develop goals on personal and departmental levels as well as levels of support; implemented User Group and Reporting Committees, and an Executive Steering Committee for senior staff Director, Client Operations Support May 1999 – August 1999

• Integrated and subsequently managed CareSouth’s largest client encompassing software integration, hardware implementation, home health billing systems, and payroll generating seven hundred thousand dollars monthly

• Worked as a liaison to Client senior management in planning and developing services required by standards of performance in areas of billing, payroll, cost reporting, and fostered a positive CareSouth image

• Directly managed a staff of nine individuals responsible for the management of all procurement, help desk, training, phone systems, and administrative functions at the Augusta Support office Senior Project Manager, Information Systems August 1997 – May 1999

• Provided leadership to multi-functional groups (senior operational leadership, information systems managers, engineers, marketing managers, project managers, and vendors)

• Responsible for the creation and implementation of project integration strategies, schedules, and budgetary requirements for all computer-based systems within a nine-state network totaling 145 branch locations

• Orchestrated/managed the implementation of Oracle Financials, Payroll, and Human Resources applications

• Successfully coordinated the integration of client home health care operations into the CareSouth network up to 2.5 million visits annually; efforts spanned all areas of business operations to include computer systems, clinical operations, financial reporting, media relations, and human resource issues

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National Football League (NFL) Punter/Placekicker

• New York Jets January 1997 - August 1997

• Cleveland Browns (Baltimore Ravens relocation) May 1994 - September 1996

• Place-kicker and punter responsible for practice and game special teams’ activities; additionally responsible for film breakdown and off-season workouts; collateral duties included appearances at media and charity events United States Air Force Officer (1st Lieutenant - Reserve Captain) Patrick Air Force Base, Cocoa Beach, FL

Project Engineer, Base Engineering Flight April 1995 - June 1996

• Responsible for project management; coordinated the development, design, and construction of government projects for facilities supporting the Space Shuttle program. Successfully developed nineteen construction projects valued at over

$7 million. Negotiated and secured Architect/ Engineer design contracts for $1.5 million. United States Air Force Academy, Colorado Springs, CO Professional Development Instructor/Asst. Football Coach June 1994 - April 1995

• Mathematics instructor teaching college level calculus and computer applications to cadets

• Provided insight and enforced standards to students; evaluated the academic, leadership and ethical development

• Coached football defensive backfield and special teams Education:

Villanova University

• Lean Six Sigma Black Belt Certification – Healthcare August 2015 – June 2016

• Master Certification in Applied Project Management May 2014 – December 2014 University of South Carolina

• Master of Business Administration August 2001 – December 2003 Project Management Institute Member June 1996

United States Air Force Academy

• Bachelor of Science, Civil Engineering June 1990 - June 1994 Awards/Honors:

Military:

• Air Force Achievement Medal, April 1996

• National Defense Service Medal, June 1991

• Air Force Outstanding Unit Award, One Oak Leaf Cluster; January 1994, February 1996 Athletic:

• United States Air Force Academy Most Valuable Athlete 1994

• 1st Team UPI All American (P) 1993

• 2nd Team AP All American (P) 1993

• 1st Team Western Athletic Conference & Special Teams Player of the Year 1993

Led nation with top net punting average 1993 - 44.2 yards Other Activities:

• Board Member of Aurora Day Camps of Greater Atlanta June 2023 - Present The mission of Aurora Day Camp is to bring back the joys of childhood to children with cancer and their siblings in Greater Atlanta. This mission is accomplished through our inclusive summer day camps, year-round programs, and in-hospital recreational activities, all offered free of charge. www.auroradaycamp.org

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