Customer Service Accounts Payable

Melissa Garcia

Professional Summary:

Experienced Payroll & Accounting Specialist with 15+ years of expertise in payroll processing, HR support, accounts payable/receivable, tax compliance, and customer service.

Skilled in managing multi-state payrolls, benefits administration, audits, reconciliations, and contract processing across diverse industries including government, healthcare, corporate, and construction services.

Proficient in ADP WorkforceNow, Paylocity, QuickBooks, Peachtree, and SuccessWare, with strong knowledge of FLSA, compliance reporting, and employee onboarding.

Recognized for accuracy, attention to detail, and the ability to support both finance and HR operations.

Education:

High school 2005

McLain Community School, Golden, CO

Technical Skills:

Access, Excel, Word, Outlook, Peoplesoft, Peachtree, Quickbooks, JD

Professional Experience:

El Paso County Colorado Springs. CO Sep 2024 – Mar 2025

Administrative Assistant

Processed foster care contracts for the Dept. of Human Services.

Entered in data in system to create contracts for various vendors on a daily and annually basis.

Scanned and uploaded contracts into system.

Johnson & Johnson Colorado Springs, CO Oct 2022 – Dec 2024

Customer Service Representative

Answered customer inquiries via phone, online chat and email.

Looked up customers account and provided requested information or transferred to the appropriate dept.

Documented each call, chat and email.

Renewal by Andersen Denver, CO Apr 2018 – Dec 2019

Payroll Processor

Process multi-state weekly payroll through ADP WorkforceNow for 150 employees.

Ran reimbursement and termination manual checks through QuickBooks.

Process payroll and benefits reports, including FSA/HSA, retirement and health benefits.

Reconciled payroll.

Lawson payroll system expertise

Analyzed payroll data for accuracy & compliance to regulations such as FLSA, & other regulations

Fund 401k and FSA/HSA weekly

Create new hire packets & processed new hire paperwork, including W-4 and I-9.

Enter in new hires into ADP and maintained employee records.

QuickBooks entries

Cooper Heating & Cooling Broomfield, CO Jun 2016 – Dec 2017 & Jul 2014 – Oct 2015

Payroll & Human Resources Specialist

Payroll processing through SOI, ADP Total Source and Paylocity for 150 employees.

Reconciled payroll

Tax and Workers’ Comp. Audits

Primarily used SuccessWare software

Process New Hire Paperwork, including W-4 and I-9

Benefits enrollment, medical, dental, vision, 401K, Aflac, LTD

Order and maintained office supplies

created job descriptions to verify FLSA status and align compensation plans.

AR Aging and special projects

Processing and reconciliation of General Ledger accounts from ADP Payroll to Lawson Financials.

Responded to front desk inquiries

Invoicing install packets, posting payments

Processed unemployment and Workers Comp. claims

Restaurant Solution Inc. Englewood, CO Jan 2011 – Dec 2012

Payroll & Tax Compliance Specialist

Payroll processing

Tax research

Set up direct deposit

Maintained and governed all auditing procedures, tax laws, FLSA, compliance rules and business processes throughout the department.

Download employee payroll deductions bi-weekly from Lawson

Entered in payroll histories

Process garnishments

Various Temporary Work Assignments Denver Metro Area Nov 2009 – Jan 2011

Intrawest Shared Services Golden, CO Mar 2008 – Nov 2009

Accounts Payable Customer Service/Processor

Reply to e-mail from vendors or staff at multiple resort locations

Research and resolve accounts payable and non-payment disputes

Verify payment information

Vendor statement reconciliation

Maintained vendor accounts

Invoice Processing

Various Temporary Work Assignments Denver Metro Area May 2006 – Mar 2008

Backgrounds International Lakewood, CO Oct 2000 – May 2006

Billing Manager/Administrative Assistant/Bookkeeper

Accounts receivable and accounts payable

Process employment applications

Research and obtain information for background investigation

Manage billing for customer accounts

Reconcile bank statements

Post checks, pay company bills, print and mail invoices

Balance payroll checkbook, credit card receipts

Process payroll through Peachtree Accounting

Primary contact for customers and vendors.

Credit reports

Processed workmen’s comp

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