Customer Service Sales Associate
Resume:
Joyce Williams
Dahlonega, GA *****
*****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Associate
Dollar Genereal-Dahlonega, GA
March 2024 to November 2024
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
• Developed rapport with regular customers by remembering their preferences and providing personalized service
Child Care Worker
Dahlonega Country Day Academy-Dahlonega, GA
November 2020 to March 2022
• Provided attentive and nurturing care for children ranging in age from infants to pre-teens
• Created a safe and stimulating environment by implementing age-appropriate activities, games, and crafts
• Established positive relationships with parents through regular communication and updates on their child's progress
• Ensured the well-being of children by monitoring their behavior, health, and safety at all times
• Assisted with meal preparation, feeding, diapering, and maintaining cleanliness of play areas
• Implemented daily routines to promote structure and consistency for children's development
• Managed multiple tasks efficiently while maintaining a calm demeanor in high-pressure situations
• Administered first aid when necessary and promptly reported any incidents or accidents to parents/ guardians
• Attended staff meetings to discuss program improvements, share ideas, and address concerns related to child care services
• Developed strong rapport with both children under my care as well as their families
• Supervised indoor/outdoor playtime ensuring the safety of all children involved
• Adapted caregiving techniques based on individual needs including dietary restrictions or special medical conditions
• Demonstrated patience when dealing with challenging behaviors or emotional situations Cashier
Children's Place-Dawsonville, GA
October 2018 to November 2020
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed Sanitation Worker
Tyson Foods Incorporated-Dahlonega, GA
June 2017 to August 2018
Assistant Lead
Stone Mountain Park-Stone Mountain, GA
October 2015 to January 2017
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
• Managed a team of XX employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
• Ensured compliance with company policies and procedures regarding cash handling, security measures, and loss prevention
• Developed employee schedules based on projected sales volume while optimizing labor costs without compromising customer service standards
• Conducted regular meetings with staff members to communicate goals, provide feedback on performance, address concerns or conflicts proactively Education
Online course in Business Management
Post University-Remote
January 2024 to Present
High school diploma
Roosevelt High School-St. Louis, MO
September 1988 to June 1992
Skills
• Phone etiquette
• Sales
• Caregiving
• Hospitality
• Data entry
• Toddler Care
• Microsoft Office
• Experience with Children
• Cleaning
• Food Preparation
• Meal Preparation
• Customer service
• English
• Childcare
• Cash Handling
• Infant Care
• Communication skills
• Organizational Skills
Certifications and Licenses
Driver's License
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