Community Manager Assistant
Resume:
Melanie Gunkel
Rehoboth Beach, DE *****
**************@*******.***
Authorized to work in the US for any employer
Work Experience
Community Manager
Premier Community Association Management - Lewes, DE May 2022 to April 2024
working with the board of directors, homeowners, condo owners, vendors with issues within the community, creating work orders, Requests for Proposals, creating access fobs for community amenities, Day to day management of the HOA, condo communities Assistant Manager
Rack Room Shoes - Rehoboth Beach, DE
March 2022 to August 2022
Opened & Closed store. Made bank deposits. Assisted customers with purchase. Stocked merchandise. Priced merchadise. Checked out customers.
Left the Rehoboth Beach store due to schedule dispute after being approved to have specific time off. Shift Lead
Walgreens - Rehoboth Beach, DE
December 2020 to February 2022
Shift Lead. Assisting customers throughout my shifts. Assisting cashiers, opening and closing the store, deposits, ordering change, paying change order, displays within the store, department resets, assisting in the photo department, special orders,
Support Staff
First Collect - Lewes, DE
August 2018 to January 2019
Credit disputes
● Place of employment, social security number, address, and phone number search
● merging accounts in CRS program
Cashier
Walmart - Rehoboth Beach, DE
November 2017 to August 2018
• Checking customers out at register. Assisted with stocking in different departments Office Manager/Assistant Property Manager
Premier Property and Pool Management - Lewes, DE
2014 to 2017
Assisting board members, homeowners, unit owners with issues within community
● Creating work orders, access key cards/fobs for new home/unit owners for clubhouse & pool access
● Day to day management & maintenance of the community or condo associations Telephone Banking Representative
M&T Bank - Millsboro, DE
2007 to 2014
Assisting bank customers with their deposit accounts
● Assisting customers with title and warranty information on loans
● Assisting customers in the understanding of overdrafts to accounts and advising on handling account to avoid future overdrafts
● Receiving incoming calls from customers about their deposit accounts and installment loans Front Desk Administrative Assistant/Advertising
Long & Foster Realty - Rehoboth Beach, DE
2001 to 2007
Receiving incoming calls directing to the proper agent or agents.
• Coordinating the office advertising with major local and regional publications
• Keeping accurate and up to date office listings
• ordering office supplies and general maintenance of the office machines.
• assisting all agents with scheduling viewings of properties, general day to day items. Battery Recall Project
Spherion/Dell Computers - Round Rock, TX
November 2000 to May 2001
Dell Battery Recall Project
● Receiving incoming calls assisting Dell customers in ordering replacement & new batteries
● Expediting orders for the replacement batteries
● Building and maintaining the customer and equipment spreadsheets Phone Sales Associate/Hardware Dept
Home Depot - Baltimore, MD
1997 to 2000
Customer Service
● Evaluating customer's specific needs and selecting the proper equipment and merchandise to suit their needs
Education
Computerized Business Services
Computer Learning Center
August 1997 to February 1998
Skills
• Accounts Receivable
• Accounts Payable
• Property Management
• Telemarketing
• General Ledger Accounting
• Administrative Experience
• Journal Entries
• Office Management
• Account Reconciliation
• Bank Reconciliation
• Balance Sheet Reconciliation
• Cashiering
• Sales
• Computer skills
• Data entry
• Management
• Microsoft Office
• Communication skills
• Customer service
• Retail sales
• Shift management
• Supervising experience
• Clerical experience
• Accounts receivable
• Office management
• POS
• Cash handling
• Sales
• Microsoft Excel
• English
• Organizational skills
• Time management
• Office experience
• Sales
• Communication skills
Certifications and Licenses
Driver's License
September 2016 to October 2024
I will be renewing
Driver's License
Assessments
Customer service fit — Proficient
June 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Customer service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Administrative support professional fit — Proficient August 2020
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient November 2020
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Accounts Receivable/Payable Collections Learning Programs in reasonable time Customer Satisfaction Enhancement Quickbooks Multitasking Scheduling Special Ordering Handling & Resolution
Contact this candidate