Customer Support Representative

Lisa Noto

*** ******* ** *********, ** ***** 585-***-**** *********@*****.***

OBJECTIVE

Organized and detail-oriented professional with extensive experience in customer support, scheduling, and office management. Skilled in coordinating teams, managing workflows, and maintaining accurate records. Seeking an office support role where strong communication, multitasking, and problem-solving abilities can contribute to efficient operations and excellent customer service.

EXPERIENCE

Customer Support Representative

Public Partnerships, LLC Rochester, NY Feb 2024 – Present

- Coordinate payroll entries and approvals with accuracy and timeliness.

- Manage inbound calls to register personal assistants and address inquiries.

- Maintain detailed records while following compliance scripts.

- Participate in weekly team meetings to support operational efficiency.

- Complete daily QI assessments to ensure quality standards. Customer Support Representative

ReactDX Melbourne, FL Nov 2023 – Nov 2024

- Supported providers, sales reps, and patients with scheduling, inventory, and daily office operations.

- Responded to medical office inquiries via phone, email, and chat, ensuring clear communication.

- Handled troubleshooting for devices/software and resolved portal setup and compliance issues.

- Documented requests and maintained accurate records to support ongoing operations. Purchasing Coordinator

Jordan Health Center Rochester, NY Dec 2013 – May 2023

- Coordinated purchasing and inventory across 10 locations, ensuring uninterrupted operations.

- Tracked shipments and communicated with vendors to guarantee timely deliveries.

- Maintained and renewed insurance documentation on schedule.

- Created purchase orders and monitored budgets.

- Processed weekly to bi-weekly bank deposits with accuracy. Office Manager

Canon & Noto Enterprises Inc. Rochester, NY Jan 2012 – Dec 2013

- Directed day-to-day office operations, including scheduling and staff coordination.

- Supervised office employees and managed payroll using QuickBooks.

- Coordinated travel and housing arrangements for field staff.

- Maintained organized records to support business operations. SKILLS

- Scheduling & Calendar Management

- Call Handling & Customer Support

- Work Order & Record Management

- Data Entry & Accuracy

- Microsoft Office & Google Workspace

- Vendor & Client Communication

- Team Collaboration & Coordination

- Time Management & Prioritization

- Multitasking in Fast-Paced Environments

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