Customer Support Entry Level
Resume:
Courtney Calhoun
Entry Level Job Experience
Huntsville, AL 35801
*************@*****.***
Professional Summary
Looking for an Entry Level position that will allow me to learn, gain useable work experiences, and hopefully grow within the company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Patient Care Advocate
Alorica-Huntsville, AL
September 2023 to April 2024
As a Patient Care Advocate I was the first point of contact for patients and professionals who were in need of mail order pharmacy services. Strong communication skills were key in solidifying business via phone, email, and video calls. I was often responsible for running insurance claims, checking information pertaining to accounts, scheduling deliveries of medications, as well as a host of other duties that surrounds making sure patients, as well as medical facilities, received medication and medical equipment as needed!
Assistant Manager
Wendys-Huntsville, AL
October 2016 to February 2017
Run POS system. Prep for opening. Lead morning crew. Count registers. Open the store. Cashier/Food Prep
Bojangles' Famous Chicken 'n Biscuits - Opening Soon!-Huntsville, AL March 2015 to July 2015
Receive and store food supplies ... of the designated cook and managed to prepare dishes as per menu Front Desk Receptionist
Clarion Hotel-Atlanta, GA
May 2011 to September 2013
Welcome, greet and interact with the clients/customers personally or over the telephone and guide them of their requirements
Understand buyer requirements, complaints or requests and provide them appropriate guidance over the subject
Generate and maintain records of the customer inquiries Keep track of company policy changes or new product launches and provide accurate information to the clients/buyers
Receptionist
Andrea's Home Health Care-Stockbridge, GA
November 2010 to February 2011
Cashier/telephone operator/driver
Papa Johns-Atlanta, GA
August 2007 to September 2010
Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services. Scans items, provides change, balances drawer, and processes card transactions. Education
Business Management (Associate)
J. F DRAKE STATE TECHNICAL COLLEGE-Huntsville, AL
2014 to 2018
Medical Assistant (Certification)
American Professional Institute-Decatur, GA
2009 to 2010
Skills
• Live chat
• Individual consumer customer service
• Microsoft Office
• Phone call management
• Customer Care
• Communication skills
• Managing customer accounts
• Customer support experience within hospitality industry
• Call Center
• Customer service video conferencing
• Email customer support
• Medical office experience
• Vital Signs
• Handling customer exchanges
• Word processing
• Improving customer support response time - Customer support response time improved (More than 30%)
• Providing product information
• Hotel experience
• Customer service
• Customer support experience within healthcare industry
• Computer skills
• Housekeeping
• Client services
• Managing teams in a customer support role - Largest customer support team managed (1-5 team members)
• Excel
• Small business owner customer support experience
• Government agency customer support
• Time management
• Phone etiquette
• Customer issue escalation
• Customer support - Customer support experience (1-2 years)
• Order processing
• Medical terminology
• Management
• Technical Proficiency
• Cleaning
• Billing issue inquiries
• Microsoft Teams
• Front desk
• Order inquiry handling
• Customer returns handling
• Google Workspace
• Organizational skills
• POS
• Commercial Cleaning
• Call center experience
• Phone customer support
• Assistant Manager Experience
• Custodial Experience
• Customer support specialist experience
• Call center agent experience
Languages
• English
Certifications and Licenses
Driver's License
Medical Assistant
Contact this candidate