Client Relations Specialist

NEW YORK • *******.****@*****.*** • 516-***-****

DESIRIE RIOS

Client Relations Specialist

PROFESSIONAL SUMMARY

Client Relations Specialist with a visionary approach, leveraging over 8 years of industry experience to drive sales growth and enhance customer satisfaction. Expert in team leadership and inventory management, consistently surpassing company metrics through strategic coaching and innovative solutions. Committed to fostering collaborative environments and aligning operations with regulatory standards, ensuring safety and productivity across all facets of shop operations. EMPLOYMENT HISTORY

CLIENT RELATIONS Nov 2023 - Present

TTEC NY Tolling EZ-Pass New York, NY

SUPERVISOR Sep 2021 - Nov 2023

United Healthcare New York, NY

SKILLS

Coaching Skills, Operational Efficiency, Sales Strategy, Time Management, Emotional Intelligence. EDUCATION

ENGINEERING

Suffolk University Boston

Graduated with honors, recognized for outstanding achievement by The House of Representatives. Manages client interactions, ensuring satisfaction and efficient issue resolution. Consistently exceeds productivity benchmarks, maintaining high-quality service standards. Utilizes strong communication skills to engage and resolve customer inquiries effectively. Leads team meetings to foster collaboration and enhance team performance. Drives measurable improvements in client relations through proactive problem-solving. Fostered strong client relationships through active listening and problem-solving, enhancing customer satisfaction and loyalty.

Maintained accurate client records and transaction logs, ensuring compliance with company policies and enhancing operational transparency.

Coordinated with cross-functional teams to resolve client issues, leading to improved service delivery and measurable customer retention.

Led a diverse team, achieving a 92% attrition drop and 97% quality boost internationally. Integrated operations and training, fostering a skilled unit and boosting productivity by 85%. Promoted to leadership within 3 months, excelling in AML, BSA/AML, KYC, CDD, and EDD standards. Ranked #3 among 40 teams, excelling in the top 20 across 100 vendor teams during enrollment period. Fostered a team-oriented environment, enhancing communication and collaboration which resulted in improved service delivery.

Implemented new training protocols for staff, leading to measurable improvements in patient satisfaction scores. Analyzed patient feedback data to identify service gaps, driving targeted initiatives that reduced complaint rates significantly.

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