Human Resources Coordinator
Resume:
PROFESSIONAL SUMMARY
Insightful Human Resources Coordinator assists company employees
with medical leaves, accomodations, record-keeping, benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned. Solid team player with 3 years of experience, a positive demeanor and proven skills in establishing rapport with employees. Committed to maintaining professional relationships with senior management to increase productivity.
WORK HISTORY
Leave Management Specialist, 04/2023 - Current
Southwest Airlines, 2702 Love Field Dr, Dallas, TX 75235 Accommodation Manager, 12/2022 - 04/2023
Tenet Healthcare Corporation, 14201 Dallas Pkwy, Dallas, TX 75254 Aubrey, TX 76227
*************@*****.***
SKILLS
MILES GARDNER
Reviewed medical documents to verify required information and secure any missing data for medical leaves.
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Responded to inquiries by answering questions, providing information and directing employees to appropriate resources.
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Provided advice to employees regarding claims, rights and leave processes to prevent disputes.
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Delivered exceptional customer service to employees by communicating important information and patiently listening to issues.
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Corrected time keeping codes to properly classify leave of absence claims.
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Verified accuracy of medical records to maintain accuracy of leaves approval or denial.
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Coordinated benefits and process enrollments, changes and terminations for benefit plans with specific expertise in ADA.
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Performed periodic audits of HR files and records to verify proper collection and filing of ADA documents.
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Maintained integrity and confidentiality of human resource files and records.
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Collaborated with managers to identify and address employee relations issues.
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Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
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Microsoft: Excel, PowerPoint,
Office, Outlook, Teams, Word
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• ServiceNow
• Kronos Timekeeping
Americans with Disabilities Act
(ADA)
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Family and Medical Leave Act
(FMLA)
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• Policy Interpretation
Equal Employment Opportunity
(EEO)
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• Work Complaint Handling
Human Resources Management
Systems
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• Benefits and Payroll Coordination
• Operational Efficiency
Remote Conferencing and
Communication
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Human Resource Specialist/Human Resource Coordinator, 09/2021 - 12/2022
Southwest Key Program, Austin, TX
Human Resources Assistant, 01/2019 - 09/2021
Nebraska Furniture Mart, The Colony, TX
Production Specialist, 08/2018 - 01/2019
Fastenal Distribution, Denton, TX
Forklift Operator, 07/2016 - 07/2018
Associated Wholesale Grocers, Kansas City, KS
• Remote
• FMLA/ADA Specialist
Entered personnel data for over 1,200 employees on medical leave into central database monthly.
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Maintained human resources information system and kept employee files up to date and accurate.
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Reviewed human resources paperwork for accuracy and completeness.
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Counseled managers and employees regarding company policies, procedures and workplace issues.
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Supported human resources staff with new hire orientations and monthly departmental meetings.
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Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
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Sent notices to employees and subcontractors regarding expiring documentation.
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Coordinated meetings, developed meeting content and presented human resources law updates.
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Filed paperwork, sorted and delivered mail, and maintained office organization.
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• Organized new employee orientation schedules for new hires. Delivered friendly assistance with new hires throughout interviewing and hiring process.
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Administered compensation, benefits and performance management systems and safety and recreation programs.
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Helped 1,000+ employees register for benefits programs using online portals.
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Compiled employee records from individual departments to maintain central files.
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Met customer demand by working extra shifts and consistently exceeding production quotas.
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Assisted with maintaining good manufacturing practices on construction production line.
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Monitored production line for unsafe behaviors or incorrect techniques and worked with managers to resolve problems.
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Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
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Warehouse Associate, 09/2014 - 06/2016
Calvert's Express, Olathe, KS
Restaurant Shift Manager, 01/2009 - 07/2014
McDonald's, Olathe, KS
EDUCATION
NSCA Certification, Personal Trainer, 09/2009
Pinnacle Career Institute - North Kansas City, MO
High School Diploma, 05/2004
J.C. Harmon High School - Kansas City, KS
Communicated with floor managers to determine merchandise placement.
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Coordinated team member movements based on current needs, avoiding safety concerns or delays.
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Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
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Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
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Cleaned and maintained warehouse in compliance with OSHA safety standards.
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Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
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Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
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Maintained accurate inventory records to provide data for use in audits and completion of order requests
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Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
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Observed cash handling and security procedures during shifts to recognize and address issues with staff.
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Communicated with health inspectors during inspections and resolved issues found.
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Exercised composure under pressure and in escalated customer service scenarios.
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Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
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