Program Manager Continuous Improvement

Tugrul Umar, PMP, CLSSGB, EM L*, CSM, CSPO & SA *.0

Williamsville, NY ******.****@*****.*** 716-***-**** LinkedIn

Executive Summary

Strategic Program & Governance Leader with 20+ years of success driving enterprise-wide transformation, capability development, and PMO excellence across Healthcare, Banking, Retail, and Defense. Proven ability to structure and execute governance frameworks, strategic planning cycles, and executive reporting for global leadership teams. Adept at leading organizational change management (OCM), stakeholder alignment, and process improvement to strengthen operational efficiency and transparency. Recognized for advancing organizational maturity, enabling collaboration across R&D, technology, and business functions, and delivering measurable business outcomes in complex, matrixed environments.

Core Competencies

• Program & Governance Management Strategic Planning & Executive Reporting

• Organizational Change Management (OCM) Capability Transformation

• PMO Standards Process Optimization Continuous Improvement

• Cross-Functional Leadership Stakeholder Alignment Risk Mitigation

• Agile (Scrum, SAFe, Kanban) Waterfall Hybrid Delivery

• Tools: MS 365, MS Project, SharePoint, Teams, JIRA, Confluence, ServiceNow, Salesforce

Career Highlights

• Directed multi-industry delivery portfolio exceeding $50M annually, ensuring PMO governance, compliance, and operational excellence.

• Established governance frameworks and executive dashboards improving cross-functional visibility for 50+ programs.

• Championed organizational change and capability uplift initiatives aligned to enterprise transformation goals.

• Spearheaded enterprise cloud migrations and digital transformation programs impacting 400+ applications and 3,000+ servers.

• Recipient of Capgemini Delivery Star Award for governance excellence and customer success.

Professional Experience

Capgemini / Sogeti – Multiple Roles 02/2021 – 04/2025

Director – Division Delivery Executive 01/2024 – 04/2025

• Oversaw a diverse $50M+ project portfolio across Healthcare, Retail, Banking, and Operations—ensuring governance, risk management, and delivery alignment with corporate strategy.

• Directed planning and execution of leadership forums, executive dashboards, and governance reviews.

• Established calendar-based program governance cadence (reviews, steering committees, retrospectives), ensuring on-time deliverables and alignment with enterprise priorities.

• Championed organizational change initiatives to embed standardized delivery practices and continuous improvement across the division.

• Drove PMO maturity uplift through enhanced documentation, reporting, and capability building.

Director of IT Programs 02/2023 – 01/2024

• Led enterprise digital transformation to cloud platforms (AWS, Azure), coordinating global delivery teams across multiple functional areas.

• Partnered with executive sponsors to establish planning processes, risk tracking, and post-project reviews aligned with continuous improvement principles.

• Facilitated business case development and KPI-based reporting for leadership teams, improving visibility into strategic priorities and ROI outcomes.

Senior Manager – IT PMO Program/Engagement Manager 02/2021 – 01/2023

• Designed and implemented PMO frameworks governing large-scale migrations and enterprise initiatives.

• Directed multi-stream program execution, maintaining dashboards, RAID logs, and performance metrics.

• Led retrospectives and lessons-learned sessions to strengthen delivery discipline and enable continuous improvement.

• Introduced hybrid delivery models blending Agile and traditional approaches, increasing efficiency and stakeholder satisfaction.

Program/Project Management Consultant 07/2018 – 01/2021

• Delivered PMO consulting and business process transformation to improve governance, resource utilization, and delivery accuracy.

• Developed executive-level scorecards and playbooks for governance, ensuring consistent project execution and risk visibility.

HSBC Bank – Channels Workstream Manager 02/2016 – 06/2018

• Directed global cross-functional teams for enterprise digital transformation; implemented governance checkpoints and reporting frameworks supporting 1.4M customer accounts.

• Coordinated stakeholder alignment across business, IT, and compliance domains for enterprise-scale change initiatives.

IMPX, Inc. – VP, Project Manager 06/2003 – 01/2016

• Managed strategic programs and multimillion-dollar RFPs; led planning, documentation, and client governance meetings for renewable energy projects.

CPS, Inc. / PHS Healthcare – Director, Division Operations 04/1997 – 05/2003

• Led multi-state healthcare division startup; implemented operational governance and post-M&A integration frameworks.

L3 Communications (Aydin Corp.) – PMO Program Manager 03/1985 – 04/1997

• Delivered $225M+ defense programs with full PMO oversight—managing governance, reporting, and contract compliance under FAR/DFARS standards.

Education & Certifications

• B.S. Quantitative Business Analysis – Penn State University

• PMP – Project Management Institute Cert# 2559118

• CSM & CSPO – Scrum Study Cert# 733242 & 775382

• SAFe 6.0 Agilest – Scaled Agile Cert# 645*****-****

• Lean Six Sigma Green Belt – Six Sigma Global Institute Cert# 14550429

• Graduate Certificate in Project Management – Penn State University

• Capgemini University – Managing Intermediate Complex Engagement (V-ICE) Advanced Engagement Mgmt (EM L2)

Awards & Recognition

• Capgemini Delivery Star Award – 2023

• Client CDIO Award – 2022

• Program Leadership Award – U.S. Defense Program ($225M)

• NATO Ministry of Defense Go-Live Acceptance

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