Customer Service District Manager
Resume:
Michael Boateng
Elkton, MD *****
********@*****.***
Talented, and Self Motivated Individual with experience in food service as a district manager, accounting, small business economics in addition to 10+ years in customer service seeks an opportunity to professionally utilize creativity and administrative skills in a progressive and diverse organization.
Education
Campbell University, Buies Creek, NC 2010
B.A., Business Administration
Organization Activities
Member, National Association for the Advancement of Colored People 2012-Present Member, Victory Soccer Camp 2015-Present
Software Proficiency, Social Network Marketing & Certifications Software: Microsoft Office (Expert), QuickBooks (Intermediate), Google Suite (Expert Social Media Network: Facebook (Expert), Twitter (Expert), Instagram (Expert), YouTube
(Expert), LinkedIn (Expert)
Certifications: ServSafe Food Protection Manager, Certified Tax Preparer Professional Skills
•Social Networking • Public Speaking
• Excellent Customer and Client Care • Critical Thinking
• Organized and Task Management • Effective Communication (Verbal and Written)
• Organization Representation • Motivated and Eager Learner
• Keen Attention to Detail and Deadline • Ability to work in fast paced environment
• Collaborative Team Work Style • Organization Representation
• Ability to Work Well Independently
• Exceptionally well-organized, with an ability
to meet strict deadlines.
• Ability to speak confidently (one-on-one
and in groups) and write clearly (e.g. emails)
• Effectively evaluate personality profiles to
identify coachable areas.
Professional Experience
Waffle House, Elkton, MD
Unit Manager 2017-Present
• Increase profit and decrease expenses.
• Coach and train all hourly associates.
• Maintain all sanitation levels as dictated by the health department.
• Effectively communicate all company protocols and procedures to associates to ensure consistency and company expectations.
• Ensure safe and family friendly environment for customers.
• Provide a safe open environment for discussion, direction and development.
• Create and update weekly schedules for all associates.
• Submit food, beverage and operating orders for restaurant weekly.
• Account for daily cash. Conduct safe audits daily. Submit Payroll weekly.
• Effectively communicate with upper management daily, concerning daily averages, profits, staffing issues, goals and quota.
• Enforce uniform standards for all associates.
• Productively cook and expedite associate orders on the grill line. District Manager 2011-2017
• Review staffing estimates, identify scheduling problems.
• Prioritize maintenance tasks, recruit, hire and manage maintenance person.
• Observe and evaluate overall Unit production and performance.
• Conducted Coaches Clinic as Keynote Speaker for Leadership and Personal Development.
• Communicate performance standards to managers, delegate assignments to managers, and follow-up on delegated assignments.
• Identify promotable managers.
• Review sales, food, operating, and payroll costs.
• Analyze payroll reports to identify wasted payroll dollars.
• Evaluate budget goals and assess wage rates.
• Possess extensive knowledge base of federal and local restaurant regulations and protocols.
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