Financial Services Risk Management

Abdel Rahman Zaydan

Address: Qatar Nationality: Lebanese D.O.B: 24/07/1990

Mobile : +974-******** Email: ****.******@*******.*** SUMMARY

Performance driven banking and financial services professional with over 13 years of experience spanning relationship management, product consultancy, credit and collections, digital project coordination and application launching. Proven expertise in managing high-value client portfolios, delivering tailored financial and payment solutions, and driving revenue growth through cross-selling and strategic account management. Skilled in loan structuring, financing solutions, debt recovery, risk management, and compliance with regulatory frameworks. Experienced in leading digital transformation initiatives, including mobile application launches, process improvements, and performance monitoring. Strong analytical, communication, and stakeholder engagement skills, with a track record of optimizing client experience, enhancing product adoption, and ensuring operational excellence across complex banking environments.

EDUCATION

Arts, Science & Technology University in

Lebanon (AUL)

Bachelor of Business – Banking and Finance

Spring 2014

Lebanese Bac II – Sociology and Economy June 2010

KEY ACHIEVEMENTS

• Recognized as Top Performer at Dukhan Bank – First Finance Company for achieving profit targets.

• Consistently ranked among the highest achievers in new client acquisition

• Successfully coordinated the end-to-end launch of a digital banking platform, meeting scope, budget, and timeline requirements.

WORK EXPERIENCE

Dukhan Bank – First Finance Company Nov 2018 till Present. Job Title: Relationship Manager

Job Description:

• Acted as the main point of contact for individual and corporate clients, providing personalized financial guidance and support.

• Built and maintained strong client relationships, ensuring long-term loyalty and satisfaction.

• Analyzed clients’ financial situations, business needs, and funding goals to deliver customized financing strategies.

• Promoted and structured financial products including personal loans, car loans, business loans, equipment financing, leasing, and trade finance.

• Assessed client eligibility, prepared loan applications, and coordinated with the Credit Department for risk evaluation and approval.

• Ensured compliance with internal policies, regulatory standards, and documentation requirements.

• Conducted KYC (Know Your Customer) and AML (Anti-Money Laundering) checks to ensure adherence to compliance procedures.

• Identified and pursued new business opportunities to achieve sales and revenue targets.

• Cross-sold complementary financial services such as insurance and investment products to enhance client value.

• Monitored client repayment performance, identified early warning signs, and took proactive actions to mitigate risk.

• Collaborated with senior management, risk, and operations teams to manage delinquent accounts and renew existing facilities.

• Delivered accurate financial forecasts, repayment schedules, and budgets to support decision-making and portfolio optimization.

• Partnered with internal teams including credit, risk, operations, IT, and legal to ensure smooth deal execution and client servicing.

• Played a key role in planning and coordinating the successful launch of First Finance’s Mobile Application.

• Developed dashboards to monitor project milestones, track progress, and ensure timely delivery.

• Worked with IT and business units to address risks, implement corrective actions, and drive continuous improvement.

• Supported client onboarding and adoption of digital platforms, ensuring alignment with organizational objectives.

American Express Middle East Nov 2016 till Oct 2018. Job Title: Product Consultant

Job Description:

• Advised high-net-worth and corporate clients on tailored financial and payment solutions, ensuring alignment with business goals and maximizing product value.

• Conducted detailed client needs assessments to recommend the most suitable American Express products and services.

• Delivered product presentations and demonstrations to showcase features, benefits, and return on investment.

• Partnered with cross-functional teams in marketing, product development, and risk to enhance offerings and ensure a superior client experience.

• Monitored product performance and client utilization, identifying opportunities for optimization, cross-selling, and portfolio growth.

• Collected and analyzed client feedback to support continuous product improvement and innovation.

• Ensured full compliance with corporate policies and regulatory standards through ongoing risk assessments and performance reporting.

• Supported digital and mobile product rollout initiatives, including testing, training, and client onboarding to ensure smooth adoption.

• Strengthened client relationships through proactive account management, strategic support, and consistent delivery of high-quality service.

BLOM BANK Oct 2014 till May 2015.

Job title: Trainee in the Collection Department.

Job description:

• Managed the end-to-end debt recovery process for retail and corporate loan portfolios, ensuring timely collection and minimization of non-performing loans.

• Conducted detailed data analysis, calculated interest, fees, and outstanding balances, and ensured all computations adhered to financial policies and regulatory frameworks.

• Monitored client repayment performance, identified early signs of delinquency, and implemented proactive strategies to mitigate risk.

• Coordinated with internal teams including credit, risk, legal, and operations to resolve complex cases and enforce collection procedures.

• Prepared accurate, timely, and comprehensive reports on portfolio status, recovery progress, and variance analysis for management review.

• Ensured compliance with all banking regulations, Bank policies, and AML/KYC requirements throughout the collections process.

• Developed and maintained tracking systems and dashboards to monitor accounts, set priorities, and optimize collection strategies.

• Engaged directly with clients to negotiate repayment plans, restructure loans, and offer solutions that balance recovery goals with client relationships.

• Supported process improvement initiatives, including automation of reporting, streamlining workflows, and enhancing operational efficiency in the collections function.

• Assisted in training and mentoring junior staff on best practices, regulatory compliance, and effective collection techniques.

Al Haffar & Co June 2011 till Sep 2014.

Job title: Brand Agent

Job description:

• Represented the brand to clients and customers, ensuring consistency and high-quality service.

• Managed client needs, maintaining strong relationships and addressing inquiries or concerns promptly.

• Handled procurement processes, including sourcing, purchasing, and vendor negotiations to meet business needs.

• Coordinated orders, shipments, and logistics to ensure timely delivery and accurate inventory management.

• Maintained accurate records through data entry, tracking sales, stock levels, and procurement details.

• Monitored market trends, competitor activity, and customer feedback to inform brand strategies and campaigns.

• Assisted in promotional campaigns, product launches, and marketing initiatives to enhance brand visibility.

• Prepared reports on sales, inventory, and procurement performance for management review.

• Collaborated with cross-functional teams including sales, marketing, and operations to optimize workflows.

• Ensured compliance with company policies, quality standards, and regulatory requirements across all operations.

Beirut Duty Free Jan 2010 till June 2011.

Job title: Sales Executive

Job description:

• Promoted and sold a wide range of products to international and local customers in a fast-paced duty-free retail environment.

• Delivered exceptional customer service by understanding clients’ needs, providing personalized recommendations, and resolving inquiries promptly.

• Achieved and exceeded sales targets through proactive engagement, upselling, and cross-selling of products.

• Maintained knowledge of product features, promotions, and inventory to effectively advise customers.

• Assisted in merchandising, stock replenishment, and product displays to enhance visual appeal and maximize sales.

• Processed transactions accurately using POS systems and ensured compliance with company cash handling policies.

• Monitored customer trends, feedback, and purchasing behavior to support sales strategies and promotional campaigns.

• Supported marketing and brand activation initiatives, including product launches and in-store promotions.

• Maintained accurate records of sales, inventory levels, and customer interactions for reporting purposes.

• Collaborated with team members to ensure smooth store operations and a high-quality shopping experience for all customers.

SKILLS

Sales & Business

Development

Financial Forecasting and

Reporting

Project Monitoring &

Variance Analysis

Client Relationship &

Communication Skills

Financial analysis and

portfolio assessment

Cross-selling and upselling

financial products

Meeting or exceeding

revenue and sales targets

Networking and referral

generation

Negotiation and conflict

resolution

Credit evaluation and risk

assessment

Understanding of banking

products

Knowledge of KYC,

AML, and regulatory

requirements

Project Planning and

Control

Project & Account

Management

Digital & Technical Skills Data-driven

decision-making

TRAININGS

Combatting Money Laundering & Terrorism

Financing — Qatar Finance & Business Academy

Cross-selling and upselling strategies

Shariaa Compliance Certificate Negotiation and influence skills Banking & Financial Products Training The Science of Body Language and Emotional intelligence Workshop

Consultative and solution-based selling techniques Leadership and Supervisory Skills

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