Customer Service Exceptional

Location:

Spokane Valley, WA, 99037

Posted:

October 30, 2025

Contact this candidate

Resume:

Megain Swenson

Veradale, WA *****

*************@*****.***

+1-509-***-****

Professional Summary

Detail-oriented and customer-focused hospitality professional with 10 years of experience in fast-paced environments. Proficient in handling cash, operating point-of-sale systems, and providing exceptional customer service. Proven track record of increasing efficiency, improving customer satisfaction, and driving sales growth. Possess strong communication and teamwork skills, with a focus on maintaining a clean and organized work environment. Certified Food Handler. Fluent in English. Authorized to work in the US for any employer

Work Experience

Crew Member

McDonald's-Spokane Valley, WA

October 2024 to January 2025

• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner

• Efficiently operated cash register, accurately handling transactions and providing correct change to customers

• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer

• Prepared food items according to established recipes and portion sizes, maintaining high quality standards

• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints

• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers

• Demonstrated strong communication skills by effectively conveying information about menu items to customers

• Adhered to company policies regarding food handling, storage, preparation, and presentation at all times

• Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction

• Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration

Shift Leader

Maverik Adventure Stop-Spokane Valley, WA

September 2023 to September 2024

• Employee of the month

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues

• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

• Implemented effective upselling techniques to increase sales of promotional items or add-ons

• Collaborated with the store management team to resolve pricing discrepancies or product returns

• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed

• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs

• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers

• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers

• Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues

• Assisted in inventory management by monitoring stock levels at the checkout counter

• Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations

• Resolved customer complaints regarding pricing errors or product availability with professionalism

• Trained new employees on operating cash registers effectively

• Suggested alternative products when requested items were out of stock

• Performed opening/closing duties including counting money in the register before/after shifts

• Maintained confidentiality of sensitive financial information during transactions

• Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery

• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods

• Developed rapport with regular customers by remembering their preferences and providing personalized service

• Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter

• Assisted in implementing new cash handling procedures to improve accuracy and reduce errors

• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction

• Maintained a clean and organized work area, including cleaning registers, countertops, and conveyor belts regularly

• Increased efficiency by suggesting process improvements such as rearranging items at the checkout for faster scanning

Cashier

Safeway-Spokane Valley, WA

April 2023 to July 2023