Customer Service Executive Support
Resume:
Pauline Tsholofelo Sebesho
****************@*****.***
PROFESSIONAL SUMMARY SKILLS
Problem-solving skills
Communication
Detail oriented
MS Office Suite (Word, Excel, PowerPoint, Outlook)
Analytical skills
Technical skills
Excellent communication skills
PROFESSIONAL EXPERIENCE
Customer Service Representative (Remote)
DSPro LLC July 2025 – January 2026
Serve as the primary point of contact for customers via phone.
Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.
Maintain a thorough understanding of products, services, and policies to effectively assist customers.
Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
Continuously seek opportunities to improve the customer experience and streamline processes.
Stay updated on product knowledge and industry trends to better assist customers.
Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.
Resolving customer issues in a way that leaves them satisfied.
Verification Consultant
Managed Integrity Evaluation (MIE) Jan 2023 – May 2025
Verified data and documents for accuracy and compliance.
Reviewed, analysed, and validated client information.
Identified risks, discrepancies, and ensured regulatory compliance.
Performed audits to maintain data integrity.
Verified over 50 qualifications daily .
Customer Support & Operations Specialist (Call Centre)
EOH Jan 2018 – Dec 2022
Customer Support
Responded to customer inquiries: Provide timely and effective support to customers via phone and email.
Resolved customer issues: Troubleshot and resolved customer complaints, concerns, or questions in a professional and courteous manner.
Provided product or service information: Offered detailed information about products or services, including features, benefits, and troubleshooting tips.
Operations
Processed orders and requests: Managed and processed customer orders, requests, or complaints in a timely and efficient manner.
Maintained accurate records: Ensured accurate and up-to-date records of customer interactions, orders, and other relevant information.
Identified and resolve operational issues: Identified and resolve operational issues that impact customer experience, such as delays or discrepancies.
Additional Responsibilities
Analysed customer feedback: Collected and analysed customer feedback to identify trends and areas for improvement.
Collaborated with internal teams: Worked with internal teams, such as sales, marketing, and product development, to ensure alignment and effective communication.
Developed and implemented process improvements: Identified opportunities for process improvements and developed solutions to enhance customer experience and operational efficiency.
Student Advisor / Administrative Officer
University of South Africa (UNISA) Jan 2012 – Dec 2017
Responded to over 500 student queries per month.
Assisted with registration.
Captured student data and managed records.
Organized and filed academic scripts in compliance with protocols.
Executive Assistant
Special Investigating Unit (SIU) Feb 2008 – Dec 2011
Managed executive calendars, appointments, and travel logistics using calendly.
Provided high-level administrative support to executives.
Screened and responded to emails, phone calls and other correspondences maintaining confidentiality.
Served as a point of contact for internal and external stakeholders, maintaining positive relationships.
Bank Consultant
Absa Bank Mar 2005 – Dec 2007
Provided frontline customer service and banking support.
Provided tailored advice on banking products l.
Evaluated potential risks associated with financial decisions and helped clients navigate this decisions.
Ensured compliance with internal policies and procedures.
Education
Diploma in Business Administration – Zodiac College Jan 2004 – Dec 2004
Matric Certificate – Makgetsi High School Jan 2001 – Dec 2003
References
Available on request
Contact this candidate