Customer Service Representative
Resume:
Mayra Díaz y Ramírez
**********@*****.***
Dedicated, loyal, and detail-oriented Customer Service Representative. I have a proven ability to
manage business office functions and facilitate smooth operations. I maintain confidentiality, tact,
and diplomacy when handling sensitive issue resolution.
Skills
Years of Experience
Expertise Level
English/Spanish Translation
20 + Years
10/10
Customer Service
10 + Years
10/10
TECHNICAL TOOLS
MS Office, Adobe Premier Pro, SDL Trados Studio, Global Link, Text United, AP Style Book, The Chicago Manual of Style, Real Academia Española.
Proficiency on social platforms, e.g., Facebook, X, YouTube, and Instagram.
Translate and Interpret English/Spanish/English professionally.
Excellent Written and Verbal Communication Skills.
PROFESSIONAL EXPERIENCE
2003 - 2025
Elnet Consulting Customer Service Representative Remote
Proven professional with extensive experience in Customer Service roles.
Excelled in client relationship management, enhancing customer satisfaction, and operational efficiency.
Demonstrated expertise in Microsoft Office Suite and exceptional communication skills, significantly contributing to team success.
Practice excellent spelling, grammar, and syntax, as well as expertise in writing and editing.
Developed best practices for performing complex estimates and the cost management process and procedures.
Assist in expanding and promoting the proposal response.
Identify cost trends to assist management in cost reduction and process improvement efforts.
Seek ways to improve the accuracy and efficiency of tasks.
EDUCATION
B.A. Education
University of Turabo
Certificate of Translation Courses
New York University
B.A. Spanish/Psychology
William Paterson University
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