Administrative Assistant Client Relations

Elsa Alexandra Gutierrez, Business Administration Specialist

Mission, 78572, United States, 956-***-****, **************@*****.*** SUMMARY Results-driven Business Administration and Marketing professional with 9+ years of experience in admissions management and strategic marketing. Skilled in leading teams, optimizing processes, and leveraging CRM systems to boost engagement and exceed enrollment goals. Committed to delivering impactful strategies and organizational growth. WORK EXPERIENCE

08/2015 – 09/2024 Admissions & Marketing Director, San Roberto International School – A Nord Anglia

Education School

Monterrey, Mexico

Developed and executed strategic recruitment plans that consistently met or exceeded 10-year full-time enrollment goals.

Boosted student enrollment through targeted outreach campaigns and innovative admissions strategies.

Streamlined admissions operations, reducing application processing time and improving response efficiency.

Managed and mentored a high-performing admissions team, achieving departmental objectives and enhancing staff retention. Partnered with marketing to design data-driven recruitment campaigns that strengthened institutional visibility.

Organized impactful campus events and open houses, increasing prospective student engagement and conversion rates. Leveraged CRM systems to optimize prospect tracking and communication, resulting in higher inquiry-to-enrollment conversion rates. Oversaw budget planning and resource allocation, maintaining fiscal responsibility while supporting growth initiatives. 06/2015 – 09/2024 Admissions Manager, San Roberto International School, San Agustín Campus

Monterrey, Mexico

Led the full admissions process, ensuring timely, accurate evaluations, and exceptional service for prospective students and families. Streamlined workflows and introduced online systems that improved office efficiency and reduced processing time.

Consistently surpassed annual enrollment goals through targeted recruitment and community outreach initiatives.

Collaborated with academic and financial aid departments to optimize applicant placement and scholarship disbursement.

Orchestrated open houses, tours, and orientation events to enhance engagement and increase enrollment interest.

Trained and supervised admissions staff, establishing clear priorities and maintaining a high-performance culture.

06/2009 – 06/2010 Event Coordinator, Self-Employed Services Brownsville, United States Planned and executed multiple events simultaneously, ensuring seamless logistics and high client satisfaction.

Cultivated vendor partnerships to enhance quality and reduce costs. Managed event budgets and timelines, consistently meeting deadlines and maintaining cost efficiency.

Oversaw on-site operations and staff, ensuring adherence to safety and service standards.

06/2004 – 07/2005 ISO 9000 Lead Auditor, Fresenius Medical Care Reynosa, Mexico Led comprehensive audits to ensure compliance with ISO 9000 standards, regulatory requirements, and internal policies.

Identified process gaps and recommended corrective actions that improved quality and compliance.

Presented audit findings and actionable insights to senior leadership, influencing strategic decisions.

Mentored junior auditors, promoting professional growth and consistent audit performance.

01/2003 – 07/2005 Assistant to Quality Assurance Director, Fresenius Medical Care

Reynosa, Mexico

Provided administrative and operational support to the Quality Assurance Director, ensuring smooth departmental workflow.

Coordinated cross-departmental communication to enhance project efficiency and alignment with organizational objectives. Prepared detailed reports, presentations, and documentation to support audits and compliance reviews.

Assisted in implementing quality assurance initiatives, contributing to improved compliance and operational efficiency.

09/2001 – 06/2003 Administrative Assistant to Plant General Manager, Saint- Gobain Abrasives

Reynosa, Mexico

Provided executive-level administrative support, managing scheduling, correspondence, and daily operations for the Plant General Manager. Facilitated cross-departmental communication to improve efficiency and collaboration across teams.

Maintained accurate records and secure filing systems, ensuring confidentiality and regulatory adherence.

Organized travel logistics, meetings, and company events to enhance coordination and team engagement.

Assisted with financial reporting and budget preparation, contributing to improved operational accuracy.

EDUCATION

08/1996 – 12/2000 University of Texas Pan American (UTRGV) Bachelor Business Administration and

Marketing

Edinburg, Texas, United States

SKILLS Enrollment Forecasting Student Recruitment

Admissions

Strategic Planning

Personnel Management

Coordination

CRM (Salesforce)

Cross-Functional Collaboration

Database Administration

Team Leadership

Problem-Solving

Microsoft Word

Decision-Making

Excel

PowerPoint

Google Drive

Google Docs

Organizational

Time Management

Flexibility

Adaptability

Professionalism

Performance Metrics

Communication

Continuous Improvement

Interviewing Techniques

Relationship Building

Team Building

Public Relations

Staff Development

LANGUAGES Bilingual (100% Bilingual - English

and Spanish)

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