Customer Service Representative

Lisa D Walker

Customer service specialist

Deltona, FL

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Auto Nation Ford-Sanford, FL

April 2024 to June 2025

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

Customer Service Retention Specialist

Sprint Corporation-Maitland, FL

April 2008 to August 2009

Claims specialist, customer service representative, receptionist, billing clerk, appointment setter, Dispatcher/Customer Service Representative

AAA Corporation-Heathrow, FL

January 2003 to September 2007

Processed emergency road service calls, alert police of potential hazardous road situations, verify membership, critique service priority, locate drivers, arbitrate between driver and customer . process driver reports, Investigate loss stolen vehicles.

Account Receivable Specialist

CONNER PERIPHERALS-Lake Mary, FL

January 1992 to September 1993

Input, research,process data for customer accounts on a daily basis. This position requires the person to be a liaison between the customer and company for all transactions. Meet all deadlines required.

Verified incoming and outgoing products for technicians repair and upgrades. CSR - Customer Service Representative

Autonation Sanford-Sanford, FL

Answer incoming calls, Assist customers with mechanical request, schedule appointments according to availability

Education

Cosmetology / Business

Daytona State College-Daytona Beach, FL

September 1980 to February 1982

Skills

• Accounts Payable

• Bookkeeping

• Account Reconciliation

• Dispatching

• Customer service

• Accounts Receivable

Certifications and Licenses

Driver's License

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