Customer Care Representative
Resume:
Candida Ronson
Middletown, NY
***********@*****.***
I'm highly motivated and a positive individual to work with. Im also a quick learner and very comfortable speaking with customers whether it be in person or via phone/email. Work Experience
Customer Care Representative
Elevance Health-Middletown, NY
September 2022 to June 2024
1. Answering calls and helping customers with any questions they have or helping them understand how to see and read their own information. While also understanding HIPPA and guidelines while working with the customer.
2. Working with multiple program systems at one time. 3. Can work independently
4. Can also work with a group of team members and helping other representatives with anything we can help out with.
5. Can answer multiple calls and take detailed notes of what was talked about and what work may need to be done.
6. Monitor all updates as it can apply to specific policies for members that are calling in. 7. Understand medical bills and claim forms along with procedure codes. 8. Help members file their claims or I filed claim for the member. Accounting Clerk
National Lawns-Westchester County, NY
July 2021 to September 2022
1. Work here per diem, usually summer months when they are their most busiest. 2. Answered a multiple line phone and greeted and helped anyone who walked in. 3. Prepared and mailed out any packages and printed the label it needed. 4. Received all faxes and the mail & disbursed it to the department workers where it belonged 5. Went in warehouse and took all purchase orders out of the inbox 6. Printed all invoices that were ready to be matched the purchase orders as long as they matched completely(including shipping fees and taxes which depended on the weight of the shipment and the shipping company that was being used). If the purchase orders didn't match they went back to warehouse to be reviewed. As for the invoices that had everything they needed to be billed, they went to accounts payable to be reviewed and paid.
7. When bills that were entered and due to be paid and everything was approved to be paid. A check was than matched to the bills and mailed to be paid. Accounting Assistant Clerk
Crystal Run Healthcare-Middletown, NY
June 2022 to August 2022
Worked here temporarily.
1. Printed all invoices that matched the purchase orders completely. As for the invoices that had everything they needed to be entered and paid, they went through to be reviewed and be paid. 2. Certain companies that had bigger accounts had electronic invoices. Those invoices were also viewed everyday and if they matched the purchase orders online they were reviewed to make sure everything matched and than you entered shipping fees which automatically computes taxes and than you update, save and submit the electronic invoices which automatically go to be paid. 3. When bills that were entered and due to be paid and everything was approved to be paid. A check run was than emailed to you to print out checks and match all the printed checks to the bills to be paid. Checks over a specific amount had to be sent to be signed. List was kept and updated on checks that were waiting to be signed and sent back over.
4. Once the checks that had to be signed was received back they were mailed out. Always reviewed emails to see if certain checks had to be printed the day of for certain invoices to be paid. Accounting Clerk / DMV Clerk
Maverick
February 2019 to September 2020
• Clerical duties that included:
1. Directing & helping customers when needed
2. Answering multiline phones
3. Taking messages
4. Doing all the filing
5. Received all faxes and the mail & disbursed it where it belonged 6. Made folders for each unit that was received
• Bookkeeping, Entered monthly invoices/Bill's when they were received
• Did the end of month reports & the credit card balance sheets
• Looked up all incoming units for prices and entered each unit into three different systems: 1. inventory
2. each unit added to police book
3. entered the motorcycles into VERIFI.
• Entered invoices received from the parts department into the system. All invoices include payment amount, check number and the date is was paid.
• Entered transfers when sent & received from other dealers
• Prepared the daily deposit and made the bank run everyday. Got change for the registers as needed.
• Kept spreadsheet for all units that were sold. For each sold unit I also had to: 1. Make sure that each unit had a license plate number 2. Update each unit in system with customers information 3. File for registrations with DMV for both ATVs & Motorcycles. 4. Updated each unit in police book
5. Each unit that was sold had to be updated in VERIFI. Support Collector
Department Of Social Services-Goshen, NY
September 2006 to January 2018
• Adjusting accounts per signed court orders and dispositions
• Helping clients with any information they needed with their account
• Preparing full audits on the accounts as needed per Family Courts request or per the clients request
• Answering multiple phone lines and helping clients or the employers with whatever work they needed.
• Training new people as needed as they were hired.
• Called employers to set up a garnishment out of their employees paycheck or to see why payments were not received for that pay period.
• Updated Respondents health insurance information for the children
• Received referrals through New York State and called back the client/employer and helped them with their question/ problem regarding the account
• Made spreadsheets in excel & documents on Microsoft Word
• Only employee in the Department to keep an updated log of payments that were received from NYS unclaimed funds on a daily basis. Made this spreadsheet myself since I was the first to begin this job detail and in the process of my collection there the Department was able to collect almost $200,000 in funds that were still owed to both the clients and the Department of Social Services.
• Updated every account with information on the remarks screen & what was done to that account that day.
• Entering & updating the information that came in from the mail that day & all local correspondence that has been received.
• Also worked with Banks and processed restraining orders and when needed released holds on accounts by preparing a notice to vacate & faxing directly to the bank. Accounts payable / receivable
Accounts Payable Clerk
Liberty Pest Control-Middletown, NY
January 2003 to August 2006
• entered bills in Microsoft QuickBooks
• monitored employees time cards
• mailed out billing invoices to the customers
• opened all mail and separated on which department it needed to go to
• I kept all bills and were than entered into the system to keep track of what needed to be paid and when
• had checks get cut & give to Office manager so they can get signed and bills were paid as they were due
• answered phones
• ran errands as needed for the company
Authorized to work in the US for any employer
Education
College credits in Accounting
Orange County Community College - Middletown, NY
July 2000 to December 2005
High school diploma
J. S. Burke Catholic High school - Goshen, NY
September 1996 to June 1999
Skills
• Strong organizational and time management skills
• Experience as an administrative assistant/ office admin assistant
• Knowledge in office management systems and procedures
• Working knowledge of office equipment; printers, copiers, scanners, fax machines and postal machines that control the postage meter for the mail
• Knowledge in computer skills with Microsoft Office
• Ability to prioritize my work
• Attention and accuracy to detail
• Excellent written and verbal communication skills
• Customer Service (10+ years)
• Call center (10+ years)
• Social Work (10+ years)
• Multi-line Phone Systems (10+ years)
• Office Management (6 years)
• Case Management (10+ years)
• Clerical Experience ASSESSMENTS Sales Skills: Influence & Negotiation -- Highly Proficient February 2019 Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Accounts Payable (6 years)
• Accounts Receivable (10+ years)
• Bookkeeping (7 years)
• Business Management (10+ years)
• QuickBooks (4 years)
• Microsoft Outlook (4 years)
• Payroll (6 years)
• Accounting (10+ years)
• Research (10+ years)
• Microsoft Office (10+ years)
• FileMaker (10+ years)
• Problem-solving (10+ years)
• Team Work (10+ years)
• Flexibility (10+ years)
• Reliability
• Microsoft Excel (10+ years)
• English
• Microsoft Word
• Office experience
• Financial Report Writing
• Account Reconciliation
• Bank Reconciliation
• Journal Entries
• General Ledger Accounting
• General Ledger Reconciliation
• Microsoft Office
• Microsoft Excel
• Computer literacy
• Data Entry
• Communication skills
• Filing (10+ years)
• Clerical experience
• Customer service
• Microsoft Outlook
• Bookkeeping
• Computer skills
• Auditing
Contact this candidate