Social Media Customer Care
Resume:
Theresa Ierardi Thibodeaux
**** * *’Connor Rd
Irving, TX 75062
**************@*****.***
OBJECTIVE
Recently moved/searching for a part-time or remote job position for my background with customer care, social media/content creation, retail, veterinarian medicine/animal care, and basic lab knowledge. SKILLS
Passionate about animals and proper care, studying canine behavior and training, administering different types of injections (vaccines/sedation drugs), general anesthesia monitoring, surgical technician background, customer care, promoting workplace/employees through social media/content creation, and scheduling appointments.
EXPERIENCE
Pepperell Veterinary Clinic- Veterinarian Technician
(March 2023-November 2024)
● Calculating drug doses for medications/anesthesia, intubating/extubating for general anesthesia, inducing general anesthesia, general anesthetic monitoring, recovering animals from anesthesia, going over inpatient and discharge care with clients, and basic knowledge of different medications
● Sterilization for instruments, proper animal restraint techniques, shaving and preparing animals for surgery
● Pharmacy stocking/ordering, client calls for appointments/surgery patients, triaged/scheduled urgent care/emergency appointments, assisting/scheduling regular scheduled physical exam appointments with doctors in a timely manner, venipuncture, running in house ear cytology staining, and lab tests
(blood/fecal/urine samples) using IDEXX lab equipment
● Basic Skills: Training/leading new hires, proper kennel cleaning techniques, OSHA trained with hazardous chemicals (formaldehyde jars for lab testing), stocking of surgical instruments, helping where needed, posting on social media/content creation promoting our clinic and employees House / Pet Sitting
(October 2020 - September 2024)
● House sit for multiple families with multiple dogs and cats with or without special care needs (injection drugs/post surgery care/IV fluids)
● Providing proper food and care for all (exercise needs/behavior training)
● Housekeeping tasks such as tidying and cleaning any possible accidents from pets Massachusetts Veterinary Referral Hospital
(April 2021 - February 2023)
● Surgical Veterinarian Assistant: Sterile Scrub to assist in surgeries, knowledge of sterilization for instruments, proper animal restraint techniques, shaving and preparing animals for surgery
● Veterinarian Surgical Appointment Technician: Getting vital signs for possible surgery patients, helping surgeons during physical exams, venipuncture, and cystocentesis when needed
● Proper kennel cleaning techniques, OSHA trained with hazardous chemicals (formaldehyde jars for lab testing), stocking of surgical instruments, and helping where needed
● Other Skills Obtained: Intubating for general anesthesia, general anesthetic monitoring, recovering animals from anesthesia, going over inpatient and discharge care with clients, and basic knowledge of different medications
Jared Galleria of Jewelry - Sales Representative
(September 2019 - March 2020)
● One-one sales with walk-in clients selling high quality jewelry
● Managed client service needs for jewelry cleaning/maintenance repairs, pickups and drop offs
● Trained and compliant with proper safety guidelines, closing store routine lockup PetSmart - Grooming Salon Dog Bather
(January 2019 - September 2019)
● Hygienic care for dogs and or cats, proper dog and cat handling, and grooming techniques
● Bathed and cared for multiple dogs
● Facility cleaning (crates, accidents, sanitation, floors, etc)
● Sales in dog grooming products, Scheduling appointments, and maintaining client relationships
● Trained and certified in Pet Safety
EDUCATION
Ethos Vet Bloom Online (April 2021-February 2023)
● Veterinarian technician certifications/courses online for Massachusetts Referral Veterinary Hospital Unity College Online, Gloucester, ME (September 2022 - 2023)
● Veterinary technician courses online
Animal Behavior Institute, Durham, NC (September 2020 - September 2022)
● Advanced Canine Training and Behavior courses online University of New England, Biddeford, ME (August 2017 - January 2019)
● Marine Biology and Animal Behavior courses
Groton-Dunstable Regional High School, Groton, MA (August 2013 - June 2017)
● High School Diploma
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