Customer Service Sales Floor
Resume:
TONNIE BORNER
Dallas, TX *****
*************@*****.***
Highly motivated individual with proven communication, customer service, and documenting management skills. Seeking a position in Hospitality to ensure positive interactions with customers while providing them with various services.
Work Experience
Customer Service Sales Associate
Burlington Stores - Dallas, TX
August 2022 to Present
1. Assist customers with help on the sales floor and fitting room. 2. Answering Questions and Concerns
3. Cashiering as needed.
4. Bring new merchandise to the sales floor
5. Maintain the upkeep of the sales floor
6. Complete extra duties assigned by Managers.
Jewelry/Sales & Sales floor Associate
Walmart - Dallas, TX
April 2015 to July 2022
• Place special merchandise orders for customers.
• Share product knowledge with customers while making recommendations.
• Verify that all merchandise standards are maintained daily.
• Resolve customer complaints by exchanging merchandise, refunding money and adjusting bills.
• Assist with selection of in-store and website purchases
• Zone and recover sales floor
• Help with upkeep of Fitting Room and sales floor.
• Place new clothing Items on the sales floor
• Assist customers whenever needed on the sales floor.
• Completed extra duties assigned by Managers.
Customer Service Representative
Extended health - Dallas, TX
August 2013 to December 2014
· Maintain company standards to ensure high quality service.
· Offer support and solutions to customers in accordance with the company’s customer service policies.
· Assisted customers with benefit enrollment
· Provided assistance with the selection of EPO, PPO, and HMO health plans Customer Service Representative
captial one auto finance- express pro staffing - dallas tx January 2010 to December 2011
· Answer inbound calls and greet customers with energy and enthusiasm
· Thrive in a fast-paced, lively and dynamic work environment
· Take an active role in educating customers about our products and services
· Use a conversation based approach to uncover customer needs using open-ended questions – after all, scripts are for robots
· Guide customers through the online auto refinance application process
· Assist customers with application questions in an energetic and spirited manner
· Perform multiple tasks / navigate multiple systems simultaneously to service the customer’s application or troubleshoot their questions and issues
· Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals
· Strive for first call resolution, and take true ownership of customer needs and issues7
· Own your personal development to achieve job proficiency, meet performance goals and independently keep your own technical know-how up to date
Customer Service Representative
AT&T wireless - Dallas, TX
November 2004 to November 2010
• Handle wireless local number portability, relocations, combined bill support, after hours’ inquiries and pre-paid service.
• Troubleshoot and solve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.
• Assist customers with products and services such as but not limited to laptop connect services including Air cards, USB Devices, initial set-up, configuration of AT&T provided software & Applications.
• Remain proficient in all billing, rate plan and feature matters.
• Took incoming calls
• Made outbound calls
• Regarding billing of customer’s cell phone bills and their balance owed.
• Assisted with questions and concerns about their bills
• Made payment arrangements to bring bills current Education
ASSOCIATES in Hospitality Management
TARRANT COUNTY COLLEGE - Fort Worth, TX
September 2017 to December 2020
PINKSTON HIGH SCHOOL - DALLAS, TX, US
August 1975
Skills
• Good filing and Organizational skills
• Knowledge and Experience in Customer Service
• Oral/Written Communication
• Ability to promptly make Good Decisions
• Experience in Handling High Call Volume
Assessments
Retail customer service — Proficient
July 2023
Responding to customer situations in a retail setting Full results: Proficient
Sales skills — Proficient
July 2023
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate