Customer Service

STACY SIMMONS

*************@*******.*** C: 678-***-****

Summary

** ***** ** ********** ** accounting, customer service, data entry, and administration.

Proven history of the ability to manage projects and meet deadlines.

9 years of experience as a Supervisor, Team Leader, and Trainer, able to explain information clearly, and inspire team members to achieve their potential while working toward common goals.

Skilled in building positive relationships and negotiating equitable agreements between employees, management, and customers.

Excellent technical skills in Microsoft Word, Excel, Power Automate, Access, PowerPoint, Outlook, OneNote, and Publisher and other software packages including Oracle, Peachtree, Acumatica, Navision, Solomon, Great Plains, JD Edwards, SAP, MAX90, MAX200, PeopleSoft, MFGPRO, Kronos, LandTech, AS/400, Nitro Pro, QuickBooks, Quicken, Acorde, Bill.com, Gusto, Travelware, Teams, HubSpot, Tableau, Workday, and Zoom

Experience

Parker Staffing Settle, WA

Contractor – Accountant (Remote)

03/2021 – Present

-Billing

Managed full-cycle billing operations, including preparing, verifying, and processing invoices to ensure timely and accurate customer billing.

Entered, verified, and reconciled timecards from staffing agencies, ensuring alignment with facility records and billing requirements.

Resolved discrepancies and exception reports between facility records and staffing agency submissions.

Created and issued credit and debit memos to correct billing errors or adjust account balances.

-Payroll

Reconcile/match customer payments to invoices

Verify deposits from the bank to ensure no errors

Verify ACH Setup

Ensure records and processes comply with company and legal regulations

Coordinate with Account Manager and Controller to ensure customer data and accounts are accurate

Meet regularly with internal team members

-Implementation Team

Obtain, process, and review the Checklist for each hospital facility ecosystem

Make sure that all internal/external requests are delivered without error and within department timelines.

Set up customer accounts according to the product/service requested in HWL.

Assist in resolving post-implementation tasks and client updates.

Updated all new deals and upcoming deals in Smart Sheets

Review initial Award Summary drafts.

Create workflows for each client in Lucid chart

Continuously updating Implementation Manual

Research how to continuously improve the implementation process.

Meet regularly with internal team members

Software used: QuickBooks Online, Bill.com, HubSpot, HWL, SAP, Tableau, and Workday

Redefined Lighting Conyers, GA

Contractor - Accountant

08/2018 -03/2020

Performed full-cycle accounts receivable and payable.

Applied daily deposits and payments from the lockbox, credit cards, ACH, and wires.

Prepared and processed sales compensation, credit/debit memos

Reconciled A/R, A/P, and bank accounts

Assigned credit limits based on D&B and, in some cases, researched Cash In Advance, or Export letters of Credit, Trade References, and COD

Made collection calls on delinquent accounts.

Resolved deductions and overpayments through calls and letters.

Worked with Sales, Purchasing, and Customer Service with credit matters, special pricing, deductions, damages, shortages, returned goods, and freight issues.

Prepared purchase orders and created an updated list of prices from suppliers

Prepared invoices with Time and Material (T&M) billing and standard billing

Perform general accounting activities, which included the preparation, maintenance, and reconciliation of ledger accounts and financial statements such as balance sheets, profit-loss statements, and capital expenditure

Handle a high call volume for Customer Service and accounting activities

Compile, consolidate, and analyze accounting and finance information to produce financial statements and reports

Assisted in all month-end closing activities

Software used: QuickBooks Online, Bill.com, Gusto, and Acumatica

Life Wireless Covington, GA

Compliance Analyst

07/2013 - 08/2018

Develop, initiate, maintain, and revise policies and procedures for the company and various departments.

Monitor, and as necessary, coordinate compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends.

Acted as an independent review and evaluation body to ensure that compliance issues/concerns within the organization are being appropriately evaluated, investigated, and resolved.

Prepared reports by collecting, analyzing, and summarizing information.

Maintains rapport with regulatory personnel by arranging meetings with contacts and resolving concerns.

Maintains quality service by establishing and enforcing organization standards.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications, establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

Education and Training

Gathering of the Saints International Bible Institute Conyers, GA

Bachelor of Arts in Theology

10/2018

Albany State University Albany, GA

Major: Accounting

09/1990 – 06/1994

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