Business Development Customer Service

Sriram M

+91-984******* *******@*****.*** Chennai

Executive Summary

Strategic – Program Delivery & Solutions Leader with 15+ years’ experience managing large- scale software programs, solution architecture, and delivery excellence across IT, Digital Transformation, and Financial Services. Proven success in delivering multi-million-dollar programs on schedule and within budget, architecting client-focused solutions, and driving governance, risk mitigation, and productization initiatives. Adept at client management, stakeholder engagement, and building high-performing teams. Core Competencies

Program Delivery & Governance Software Architecture & Solution Design Technical Strategy

& Productization Client Engagement & Stakeholder Management Risk Mitigation & SLA Adherence SDLC & Product Development Methodologies RFP/RFI Response & Proposal Leadership Team Leadership & People Development. Key Achievements

Directed concurrent delivery of multiple enterprise programs, ensuring on-time, budget- aligned, and high-quality execution.

Delivered 36% revenue growth and 98% CSAT at DigiSME Ltd through solutions-driven.

Designed & implemented scalable architectures across ERP, Cloud, and Robotics solutions.

Spearheaded service delivery improvement initiatives, reducing SLA breaches by 20%.

Managed global client accounts, consistently exceeding KPIs and strengthening retention.

Played a key role in strategic planning and growth execution, aligning delivery with business objectives.

Professional Experience

Akkenna Animation & Technologies – Business Development Head cum Operations (Part-time)

Jul 2024 – Present

Oversee Cloud, Mobile, and Web product engineering services, ensuring technical strategy aligns with business needs.

Direct solution architecture, technical design, and execution strategy for client projects.

Implement governance and escalation models across programs to ensure delivery excellence.

DigiSME Ltd - Business Development Manager / Sr. Software Support Specialist Jan 2020 – Jul 2024

Directed delivery of multiple concurrent projects, mitigating risks and aligning with client KPIs.

Accountable for technical solutions in RFP/RFI responses; secured strategic client accounts.

Partnered with global teams to establish implementation guides and best practices.

Ensured adherence to iterative SDLC methodologies, improving delivery consistency.

Managed enterprise clients (HJH Maimunah, Transliner, Eriks Group), achieving 36% growth vs. targets.

Aristocrat IT Solutions – Manager Sales / Business Mentor Oct 2017 – Apr 2019

Oversaw solution delivery for ERP & Digital Marketing platforms.

Identified productization opportunities, scaling reusable modules across solutions.

Mentored mid-level executives and account teams to enhance delivery governance.

Achieved INR 1.5M+ revenues in productized solutions. Inquvent Software Services – Business Analyst – Sales & Management Jul 2015 – Sep 2017

Led UK program delivery, ensuring adherence to client processes and performance metrics.

Coordinated between delivery, product, and client teams to ensure quality & performance. ICICI Bank Ltd – Assistant Manager – Sales & Operations Feb 2010 – Sep 2014

Directed delivery of IT product implementation (Robotics & Finacle).

Oversaw daily operations of 10 lakh+ transactions, ensuring SLA compliance.

Established governance frameworks to reduce operational risks. Williams Lea India Ltd – Client Mgr/ Accounts Executive (BD) Sep 2008 – May 2009

Handled UK client accounts, delivered campaigns, and drove retention. Siemens Information Processing Services Ltd – Assist. Mgr– Sales & Ops Jul 2007 – Jun 2008

Supervised 40 associates, driving service quality and operational improvements. Wipro BPO Solutions Ltd – Chennai

Associate – Sales & Customer Support Jan 2003 – Aug 2005

Handled US clients, ensuring SLA adherence and client satisfaction. Education

MBA – Anna University, Chennai

MCA – University of Madras, Chennai

B.Com – SRM Arts & Science College, University of Madras Personal Details

Languages: English, Tamil

Location: Chennai

Contact this candidate