Data Entry Customer Relations

GEORGE RAGER

Northampton, PA *****

484-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Dynamic professional with a proven track record in customer relations and inventory management, notably at Customized Distribution Services. Excelled in enhancing customer satisfaction and streamlining inventory processes, demonstrating exceptional problem-solving abilities and data entry proficiency. Achieved significant improvements in operational efficiency and customer service quality, leveraging strong communication skills and attention to detail.

SKILLS

• Customer support • Goal-oriented mindset

• Customer relations • Data entry proficiency

• Paperwork processing • Packaging and labeling

• Picking and packing • Cleaning and organizing

• Loading and unloading • Warehouse safety

• Order picking • Clear communication

• Attention to detail • Problem-solving

• Material handling • Warehouse operations

• Pallet jack handling • Shipping and receiving

• Inventory management • Data entry

• Forklift operation

WORK HISTORY

11/2021 to 11/2024 Customer Service Rep/Inventory Administrator Customized Distribution Services – Breinigsville, PA Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

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Increased customer satisfaction by addressing and resolving complaints in a timely manner.

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Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

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Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

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• Collected, arranged, and input information into database system.

• Maintained database systems to track and analyze operational data.

• Performed data entry and completed proper paperwork.

• Completed physical inventory counts each month.

Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

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Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.

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Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.

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Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.

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Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

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Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.

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Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.

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09/2018 to 11/2021 Customer Fulfillment Associate

Amazon – Hazleton, PA

• Interacted with guests in friendly and knowledgeable way. Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.

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Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.

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Coordinated efficient organization, palletizing and transportation of completed packages.

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Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.

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• Picked and packed order items.

• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

• Stocked designated items on shelves, end caps and displays. 10/2010 to 09/2018 Hotel Manager

Hotel Traylor – Allentown, PA

Hired and trained new employees, demonstrating best methods for serving clients and guests.

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Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

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Established a positive work culture that promoted teamwork, collaboration, and employee morale.

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Monitored safety procedures to ensure a secure environment for both guests and employees.

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Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.

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Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.

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• Developed and implemented strategies to optimize operational efficiency and maximize profits.

• Provided services efficiently and with high level of accuracy.

• Solicited and reviewed guest feedback and promptly resolved complaints. Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.

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EDUCATION

08/1996 GED

Catasaqua - Catasauqua, PA

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