Service Representative Customer
Resume:
Freddy Mubalutila Miatudila
*********@*****.***
Toronto, Ontario M3C 0P1
Professional Summary
Ambitious and highly motivated individual with over 13 years of banking experience. Demonstrates leadership with strong organizational and prioritization abilities. Consistently achieving exceptional results while possessing high levels of customer satisfaction with minimal supervision.
Skills
Bilingual in French and English, written and spoken
Complex Problem Solving Enthusiastic, friendly, and eager to learn new skills
Customer Satisfaction
Leadership
Adaptable
Able to work well under pressure, flexible, patient
Time Management
Judgment and Decision Making
High Performance
Team Player
Experience
07/2012 to 09/2024 Small Business Advisor
Scotiabank - Toronto, ON
Grow and maintain client bases
Analyze financial information obtained from clients to determine strategies for meeting clients financial objectives.
Recognize investment opportunities and implement recommendations and advice.
Resolve customer complaints regarding sales and service
Refer clients to colleagues who can assist them further with financial plan implementation and business development.
Building customer relationships and proactively expanding the base customers portfolio during conversations with customer
Proactively engage with new and existing clients to build strong, ongoing relationships and provide comprehensive, advice, enabling, them to build a successful business
Contributing to the implementation of Centre marketing strategies to maximize for growth Identifying and developing business opportunities
Partner with fellow advisors to create a customer Centrix environment Processing customer request in a timely manner
Learning and embracing new procedures, technologies, and processes
05/2009 to 07/2012 Customer Service Representative
Scotiabank –Toronto, ON
Managed inbound and outbound calls to respond to inquiries and resolve concerns.
Recommended products and services to members and educated customers about relevant offerings.
Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
03/2008 to 03/2009 Customer Service Representative
Mackenzie Financial - Toronto, ON
Opened and closed accounts and processed applications. Addressed customer concerns and complaints, resolving issues quickly and efficiently.
Utilized organization's computer system to look up and record information concerning member accounts.
Responded to concerns or complaints of members by taking prompt action, investigating, and resolving wide range of issues.
Education
08/2004 Associate of Science
Wake Technical College - Raleigh, NC
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