Customer Service Fort Lauderdale

Luz Duke

Hollywood, FL 954-***-**** ***********@*****.***

Professional Summary

Bilingual (English & Spanish) professional with extensive experience in aviation, customer service, and business operations. Skilled in problem-solving, conflict resolution, and delivering excellent customer experiences. Strong background in cargo logistics, passenger assistance, and retail management. Recognized for patience, adaptability, and a proactive approach to achieving results.

Professional Experience

Passenger Assistance & Aviation Security G2 Secure Staff – Fort Lauderdale, FL Mar 2022 – Present

● Provide passenger assistance and wheelchair support, ensuring comfort and safety.

● Enforce aviation security procedures and maintain compliance with airport regulations.

● Deliver excellent customer service by resolving conflicts and answering inquiries.

● Escort and guide travelers through airport checkpoints with professionalism.

● Communicate effectively with airline staff, TSA, and airport authorities. Customer Service Representative Hudson Group – Fort Lauderdale, FL Feb 2012 – Mar 2020

● Managed daily operations of a retail store inside Fort Lauderdale International Airport.

● Delivered high-quality customer service by actively listening and providing tailored solutions.

● Handled cash, credit, and electronic transactions, including refunds, voids, and adjustments.

● Resolved customer complaints and ensured passenger satisfaction in a high-traffic environment.

Airline Passenger Assistant ABM Industries – Fort Lauderdale, FL Apr 2019 – Dec 2019

● Assisted passengers with reduced mobility, ensuring safe and timely transportation to gates.

● Provided personalized support by addressing passenger needs and resolving concerns.

● Maintained compliance with airline and airport safety protocols. Manager Assistant Equity Lifestyle Properties, Inc. – Davie, FL Aug 2016 – Apr 2017

● Processed payments, managed records, and reduced manager’s workload through effective organization.

● Drafted reports, professional correspondence, and weekly accountability summaries.

● Handled office operations including multi-line phone systems, filing, scheduling, and mail processing.

● Implemented digital recordkeeping systems to streamline office efficiency. Baby sitter Nanny Poppinz - Fort Lauderdale, FL

January 2015 – January 2017

● Providing constant supervision to ensure the safety of children when parents are away.

● Preparing healthy and nutritious snacks and meals for the children.

● Helping children with bathing, changing diapers, and maintaining personal hygiene, including toilet training assistance.

● Engaging children in age-appropriate games, crafts, reading, and other fun activities to support their development.

● Assisting older children with homework and fostering good study habits. Caregiver for Elderly Self Employed - Moody, TX

January 2013 – May 2014

● Assisted with bathing, grooming, dressing, and toileting.

● Helped with transfers, using mobility aids like wheelchairs or walkers, and assisting with physical exercises.

● Planning, preparing, and serving nutritious meals, including grocery shopping and adhering to dietary restrictions.

● Cared for two elderly women with medical conditions that required great attention to detail for medication purposes and safety purposes. Business Owner Cargoluz International – Bogotá, Colombia Jan 1995 – Jan 2010

● Founded and managed an international cargo company providing import/export services.

● Oversaw customs procedures, logistics planning, and regulatory compliance for diverse cargo (dangerous goods, perishables, electronics).

● Built and trained a high-performing team, ensuring professional growth and strong collaboration.

● Developed marketing strategies, managed budgets, and directed payroll and accounting operations.

● Delivered outstanding customer service and built long-term business relationships. Education

Universidad Autónoma de Colombia – Bogotá, Colombia Bachelor’s in Law and Political Science, 1989

Gimnasio Académico de Bogotá – Bogotá, Colombia

High School Diploma, 1979

Skills

● Customer Service & Conflict Resolution

● Bilingual: English & Spanish

● Office Administration

● Team Leadership & Training

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