Case Management Direct Support

KELLY WULFEKUHLE

**** *** ****** **, *******, NV, USA, 89061 • ***********@*****.*** • 775-***-****

PROFESSIONAL SUMMARY

** ***** ** ********** ** combined skills and training to fit into variable situations and capacities within various employment and life skill situations. Skilled at handling challenging and difficult personalities and situations. Proficient in Phone Skills and computer skills. Excellent in High Stress Management, De- escalation Skills with Difficult People, Coordinate Special Activity Events, Comprehension of Internal, State and Government Policies and Procedures.

EMPLOYMENT HISTORY

HOLSDSWORTH, INC./LIFESKILLS UNLIMITED 10/2019 - CURRENT RESIDENTIAL PROGRAM SUPERVISOR NEVADA

Supervised 45 employees, including new hire orientation and ongoing safety/maintenance training.

Case Management for assigned individuals in the program. Ensured timely completion of incident reports and maintained compliance with internal policies.

Scheduled, transported, and attended medical, dental, psychiatric, and medication appointments; communicated outcomes and updates to stakeholders.

Collaborated with administrative staff to manage timely medication orders, deliveries, and compliance through regular record reviews.

Collected and reviewed Direct Support Logs.

Wrote Hab Plans as determined by PCP.

Ensure safe, clean, compliant residential environments through routine inspections/maintenance coordination.

Safety Care trainer for Carson City office.

Key liaison between families, guardians, funders, healthcare providers, and program staff.

Participated in emergency response rotation and completed tasks assigned by management.

Arrange agency wide activities i.e.: Baseball games, Luau, camping trips and lake trips.

Currently sit on HRC (Human Rights Committee) at RRC. ACCESIBLE SPACE INC: Program Supervisor, Nevada 5/2006 - 10/2019

Scheduled and supported qualified staff to meet client needs.

Attended PCP’s and wrote Hab plans as determined.

Trained staff on PCPs and ensured accurate documentation.

Supervised all staff to ensure paperwork and supports are being provided as directed.

Managed performance through coaching, evaluations, and disciplinary action.

Coordinated case management tasks including financial oversight and treatment planning.

Ensured timely completion of incident reports and maintained compliance with internal policies.

Acted as liaison with Human Resources, funders, and external agencies.

Conducted all training mandated by the state of Nevada.

Reviewed and submitted SLA documentation for payment to State Of Nevada.

Input of payroll for staff.

HRC (Human Rights Committee) at RRC.

Arrange agency wide activities i.e.: Baseball games, Luau, camping trips and lake trips. specialists to create an inclusive, supportive learning environment that promoted student engagement and development.

MONTESANO GROUP HOME: Home Support Staff Manager, Washington 2004 - 2006 Provided in-home support to individuals, assisting with daily living activities to promote independence and well-being. Delivered personal care, medication assistance, and support with meal preparation, transportation, and Community engagement.

DEVEREUX DIRECT SUPPORT: Classroom Support Professional, California 2002 - 2004 Supported individuals in classroom settings by assisting with academic tasks, behavior management, and individualized learning plans. Collaborated with teachers and specialists to create an inclusive, supportive learning environment that promoted student engagement and development. LASSEN LIFE SKILLS: Therapeutic Behavior Assistant California 2001 -2002 Facilitated daily activities and skill-building for individuals in a structured day program setting. Supported participants with personal care, community outings, and goal-oriented tasks to promote independence, socialization, and overall well-being.

EDUCATION/FIELDS OF TRAINING

Carson City High School * General Studies 1988 Carson City, NV OSHA, CPR, First Aid, EMT, Back Care/Transfer Training, Behavior Management, Epilepsy/Seizures, Documentation, Sensitivity/Confidentiality. Autism, Safety Care. Compassionate Support professional experience assisting individuals with physical, developmental, and intellectual disabilities in residential, educational, and community settings. Skilled in fostering independence, ensuring safety, and enhancing quality of life through individualized care, behavior management, and person-centered planning. Experienced collaborator with interdisciplinary teams, adept at implementing care plans and promoting inclusive environments.

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