Program Management Sales Associate

Michelle Schultz

Charlotte, NC **********@*******.*** 908-***-****

linkedin.com/in/michellesschultz

Summary

Dynamic, growth-minded, results-oriented professional with over 20 years in workforce development, 13 combined years in government/academia and four years in online media. A proven leader with the ability to build impactful relationships and mentor others to their highest potential. Critical thinker with a passion for advocating inclusivity in tech spaces. Seeking a leadership role in a company that values diversity, rewards top performers, and employee wellness.

Core Competencies

● Time Management ● Program Management ● Planning

● Program Development ● Project Coordination ● Mentoring

● Transition Coach ● Community Outreach ● Leadership

Professional Experience

JOS. A BANK CLOTHIERS 01/22 – 10/24

SALES ASSOCIATE

●Focused on customer satisfaction and building rapport, leading to repeat business and referrals

●Excelled in upselling additional merchandise, contributing to increased revenue

●Worked with team members to maintain an inviting retail environment

BLACKS IN TECHNOLOGY FOUNDATION 01/22 – 10/24

CHIEF OF STAFF

●Program Management: Managed approvals, member and chapter outreach

●Member Management: Supported a membership base of 36k by answering questions, dispensing information, and resolving problems daily

●Operations Management: Conducted interviews and weekly enrollment of BIT members in Google, Meta, Fortinet, Linux, Scrum, Udacity and Uvaro programs

●Leadership: Converge Mentorship Program (recruitment, orientation, feedback, and matching), resulting in long-lasting professional relationships between mentees and industry leaders

●Relationship Management: Managed the organization, interviews, coordination, scheduling of all programs and program partners

●Stakeholder Management: Built and maintained partnerships with global technology companies to establish free or low-cost trainings, mentorship and job opportunities for global member base

●Talent Development: Coordinated and facilitated the recruitment of employers for virtual career fairs and scheduled workshops for regional BIT chapters

●Administrative/Technical Support: Supported BIT Executive Director by representing the role in absentia at conferences and events; Scheduled travel and meetings upon request

●Event Management: Planned annual tech conference for 3-5k member attendance

Michelle Schultz 908-***-****

Professional Experience (cont.)

PETSCREENING, INC 06/21 – 01/22

ASSISTANCE ANIMAL REVIEWER

●Time Management: Quickly and accurately verified legal and medical issues with medical doctors, psychologists and psychiatrists ensuring that Emotional Support Animals (ESA) were following apartment policies

●Liaison: Personally interfaced with customers and physicians with the goal of authenticating pets from ESA

●Used critical thinking to make decisions in a fast-moving environment to assist in the approval process; Met and/or exceeded daily quotas

STATE OF VIRGINIA DIVISION OF REHABILITATION SERVICES (DARS) 08/19 – 4/21

VOCATIONAL REHABILITATION COUNSELOR

●Assisted individuals with disabilities maximize their employment through coordinated service delivery and connection to wrap around services

●Determined client eligibility for DRS Division of Rehabilitation Services

●Developed career plans to achieve vocational goals resulting in 60-90% placement rate

●Coordinated services for clients within the community to ensure vocational success

STATE OF NEW JERSEY DEPARTMENT OF LABOR 06/12 – 11/15

VOCATIONAL COUNSELOR / LEAD TRANSITION COUNSELOR

●Coordinated services for clients with disabilities resulting in varied rehabilitation and vocational trainings

●Administered vocational evaluations to determine the physical and mental capabilities to develop comprehensive rehabilitation case management plans

●Counseled clients and determined readiness for trade schools or college, financing either choice

●Evaluated client’s job readiness, assisted client in development of job seeking skills

●Promoted from Vocational Counselor to Lead Transition Counselor

RARITAN VALLEY COMMUNITY COLLEGE 05/04 – 07/09

CAREER DEVELOPMENT SPECIALIST/CAREER DEVELOPMENT MANAGER

●Collaborated with One Stop Career Center (OSCC) manager to develop career development program for downsized and underemployed clients

●Spearheaded recruitment and determined client eligibility delivering career counseling services to downsized and underemployed workers with the goal of 85% employment placement rate

●Managed program budget, distributed federal and state grants, worked closely with state unemployment services to extend benefits towards a goal of employment

●Partnered with State of NJ Employment Services to award tuition waivers to the unemployed

Michelle Schultz 908-***-****

Professional Experience (cont.)

RARITAN VALLEY COMMUNITY COLLEGE (cont.)

●Delivered weekly orientations and workshops to advance the knowledge of OSCC clients

●Developed career plans and provided academic advising to student/clients

●Presented OSCC services to local companies and promoted Raritan Valley Community College programs to local community

●Promoted from Career Development Specialist to OSCC Career Development Manager

EDUCATION & CREDENTIALS

Masters Level Course: Theories of Counseling

KEAN UNIVERSITY, Union, NJ

Masters of Science (MS) in Career and Vocational Counseling

VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY (VIRGINIA TECH), Blacksburg, VA

Bachelors of Science (BS) in Psychology

VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY (VIRGINIA TECH), Blacksburg, VA

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