Customer Service Support

Jennise Hope

Houston, TX ***** 281-***-**** **********@*****.***

Professional Summary

Dedicated and compassionate Customer Service Professional with over 7 years of experience in customer support, client relations, and delivery services. Skilled in handling high-volume inbound and outbound calls, providing empathetic assistance, and ensuring customer satisfaction. Adept at problem-solving, educating customers about services, and maintaining professionalism in fast-paced environments.

Work Experience

Customer Service Representative (Remote)

IQor – Houston, TX

Nov 2022 – Nov 2024

- Delivered exceptional customer support through inbound and outbound calls, ensuring empathy and clear communication.

- Resolved inquiries with a focus on first-call resolution and customer satisfaction.

- Educated customers on products and services to improve user knowledge and engagement.

- Accurately documented and processed customer requests

- Using CRM software placing outbound calls to healthcare providers requesting medical charts.

- Utilizing call center software to complete account research and documenting account actions.

- High volume data entry with minimal error.

- Adhere to call center metrics and HIPPA regulations. Remote Customer Service Representative

AppleOne Staffing Services – Houston, TX

May 2021 – Aug 2022

- Assisted customers with COVID-19 vaccination scheduling and related inquiries.

- Used independent judgment to coordinate appointments based on location, time, and availability.

- Applied tools such as the Wellness Recovery Action Plan (WRAP) to support client recovery and wellness goals.

- Collaborated with case managers and treatment teams to help clients achieve self-directed recovery. Uber Eats Driver

Uber – Houston, TX

Jul 2017 – Present

- Delivered food and merchandise with accuracy and efficiency while maintaining top-tier customer service.

- Ensured order accuracy and secure handling of transactions.

- Built a reputation for reliability, timeliness, and professionalism. Education

Houston Community College – Houston, TX

Business Management, 2000 – 2002

H.P. Carter Career Center – Houston, TX

GED, 1981 – 1982

Core Skills

- Customer Service & Support

- Conflict Resolution & Problem Solving

- Empathy & Active Listening

- Appointment Scheduling & Coordination

- Client Education & Communication

-Team Collaboration

- Time Management & Reliability

- Data Entry/Ten Key

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