Operations Supervisor Quality Control

LISA COMETA

585-***-**** **********@*****.*** Rochester, NY

PROFESSIONAL SUMMARY

Experienced Operations Supervisor and highly detailed administrative professional with 17+ years of experience in leadership, high-volume operations, and customer-facing roles. Proven ability to manage teams, enforce procedural compliance, and optimize workflow in technology and regulated medical environments. Seeking to leverage a strong background in supervision, problem resolution, and communication in a challenging Customer Service or Administrative Leadership role.

SKILLS

Leadership & Management

Team Supervision, Performance Management, Staff Training & Mentorship, Scheduling & Delegation, Conflict Resolution

Operations & Compliance

SOP Adherence, Workflow Optimization, Quality Control, Inventory Management, Safety Protocols, Confidentiality (HIPAA context)

Administrative & Technical

Data Entry (High Accuracy), Multi-line Phone Systems, Microsoft Office (Word, Basic Excel), Electronic Record Systems

WORK EXPERIENCE

Operations Supervisor Pioneer Electronics Rochester, NY

March 1988 – June 2000

Supervision & Leadership: Led and managed a team of operational staff members, overseeing daily schedules, training, and performance evaluations to ensure continuous productivity.

Operational Efficiency: Identified and implemented workflow improvements within the department, directly contributing to quality control and optimizing production throughput.

Compliance & Safety: Enforced strict company safety protocols (OSHA) and procedural standards across the entire work unit, resulting in a safe environment and sustained product quality.

Inventory & Logistics: Coordinated with inventory control and logistics departments to manage material flow and maintain necessary stock levels, ensuring demanding production deadlines were consistently met.

Receptionist / Screener CSL Plasma Greece, NY

December 2019 – March 2022

Customer Interaction: Successfully managed the high-volume donor intake process, welcoming and guiding 50+ individuals daily while maintaining a professional and supportive demeanor.

Compliance & Detail: Executed initial health and eligibility screening procedures, including measuring vital signs, in strict adherence to Standard Operating Procedures (SOPs).

Administrative Support: Maintained the integrity and confidentiality of sensitive donor medical records and managed appointments and multi-line phone calls.

Tele-Fundraiser Guaranteed Integrity Rochester, NY

December 2015 – March 2017

Tele-Fundraiser Strategic Alternatives Rochester, NY

December 2012 – December 2015

Sales & Persuasion: Executed high-volume outbound calls to solicit donations for various non-profit organizations, consistently meeting or exceeding daily call and donation quotas.

Communication: Built rapport quickly and effectively communicated the mission of charitable causes to secure financial commitments over the phone.

Relationship Building: Engaged potential clients and donors through professional outreach to cultivate long-term financial support.

Active Listening: Utilized excellent active listening skills to understand and address caller questions and concerns completely and respectfully.

EDUCATION

East Ridge High School Irondequoit, NY Graduated 1987

References available upon request.

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