Customer Service General Manager

CHARLES SMITH

**** ****** **** ******, *******, FL 32807

407-***-**** / ****************@*****.***

SUMMARY AND SKILLS

Objective

To acquire and maintain a management career within the restaurant/dining industry, and through combined synergies meet and exceed company expectations, while ensuring superior customer service and employee satisfaction

Skills/Goals:

Accounting/Budgeting, Documentation, Payroll, Scheduling, Training Programs, Personnel Management, Menu

Planning and Pricing

Pieology Pizzeria, Orlando, Fl

GM 2025 -2025

Attend and contribute to management meetings as required

Record deliveries; receive and reconcile inventories with purchase orders.

Complete daily reporting to accurately reflect any Brand procedures & documentation.

Suggest and implement strategies that can lead to increased revenue.

Ensure that an end-of-night report is completed to ensure correct recording of all transactions.

Ensure that all cash items are balanced and accounted for daily.

Ensure cash handling of registers, deposits and safety.

Complete a weekly staff schedule; ensure fair distribution of hours to all staff; use most cost-effective staffing schedules; adhere to staffing budget.

Assess employee/supervisor strengths and career development.

Meet with problem performers regularly and discuss/document areas of improvement.

Maintains total accountability including labor cost, budgets, and projections.

Maintains food and beverage costs per budgetary standards.

Master Concession air- Orlando, FL

Assistant GM Manager 2023-2025

Attend and contribute to management meetings as required

Record deliveries; receive and reconcile inventories with purchase orders.

Complete daily reporting to accurately reflect any MCA/Brand procedures & documentation.

Suggest and implement strategies that can lead to increased revenue.

Ensure that an end-of-night report is completed to ensure correct recording of all transactions.

Ensure that all cash items are balanced and accounted for daily.

Ensure cash handling of register, deposits and safe.

Complete a weekly staff schedule; ensure fair distribution of hours to all staff; use most cost-effective staffing schedules; adhere to staffing budget.

Assess employee/supervisor strengths and career development.

Meet with problem performers regularly and discuss/document areas of improvement.

Maintains total accountability including labor cost, budgets, and projections.

Maintains food and beverage costs per budgetary standards.

Chili’s Grill & Bar - Winter Park, FL

Assistant GM Manager/GM 2021-2023

Orlando VA Medical Center - Orlando, FL Assistant Chief, Canteen Services 2015-2021

Aramark - Central Florida Regional Coach/Trainer/General Manager 2014-2015

Magic Burgers, LLC - Central Florida

General Manager 2013-2014

Universal Orlando - Orlando, FL Food & Beverage Assistant Manager 2007-2013

EDUCATION

University of Wexford / Graduated June 2001 Business Administration BS

Le Cordon Bleu / Graduated September 2005 Applied Science

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