Human Resources Business Partner

Sandra Whitehurst

**************@*****.***

*** ******** ***** *****, **** 73

Longs, SC 29568

202-***-**** (mobile)

Top Five Accomplishments:

Increased Company’s NPS Scores with Employees

Increased Company’s NPS Scores with Clients to “World Class Service Level”

Doubled Company’s revenue (over 12 million)

Increased Company’s Gross Profit Growth by 32%

Created daily Operational Dashboard for seamless organized daily structure

WORK EXPERIENCE:

McLeod Heath: July 2024 – present

Human Resources Business Partner

•Serves as a resource for employees and managers with concerns where their interests may be at risk within the policies of McLeod Health and employment laws for resolution of problems arising in the workplace and/or personal life that may negatively impact job performance

•Serves as internal expert for the assigned area to provide advice and counsel on all aspects of Employee Care programs, events, policies and practices including but not limited to employee services, HR policies, internal reviews, leave of absence, open enrollment, hardship analysis, Dispute Resolution, third party inquiries, employee appreciation functions, service awards, employee forums, employee survey administration and response

•Provides consultation and mediation as needed for problem review and resolution

•Facilitates and/or provides training programs to support all Employee Care initiatives and Human Resources

•Ensures appropriate Employee Care metrics for service and quality measures are met and appropriate analysis and trends are monitored and reported

•Maintains up to date working knowledge of current state/federal legal and regulatory legislation along with McLeod Health Policies and Procedures in Human Resources Services Delivery

•Maintains ongoing, up to date advice and counsel data using established Human

Resources practices. Provides periodic reports relating to patterns and trends of issues and concerns. Evaluates information, identifying retention and employee relation problems.

•Fosters and maintain positive relationship with other HR Team members, serving as an interface between employees and HR operational team members to ensure effective definition and delivery of employee programs

•Directs special projects and research into Human Resource policy and legal precedents. May assist in writing policies and processes to support department objectives

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Array Corporation: September 2003 – May 2023

HireONE: Vice President & General Manager

•Built and maintained a strong functional team through effective recruiting, training, performance management, coaching, team building, and succession planning

•Transformed a multimillion-dollar workforce development agency to a double-digit multimillion dollar Work Force Development Solution Company in two years

•Developed and implemented an annual strategic plan, including measurable goals, objectives, KPIs, metrics and staffing plans

•Managed a Work Force Development Solution company with over 300+ employees

•Developed and implemented strategies to globally scale and launch a Concierge Service Program throughout the U.S.

•Directed the Human Resource Team to create the companies’ first “Loyalty Program”, a bonus program that rewarded “all” 300 + employees with an annual bonus purely based upon them staying and growing with Array

Program reduced attrition by over30%

•Worked with the executive board to determine the values, mission, and plan for the employees and the company

•Identified and addressed problems and opportunities for the company

•Built alliances and partnerships with other organizations (Fortune 500 companies, Non-Profits, and Federal Government Agencies)

•Oversee the day-to-day operations of the company

•Oversee the human resource department by ensuring all systems and procedures are executed properly by; approving all hires, maintaining low attrition rates, ensuring all employees have the proper training, mentoring and feels seen and heard through the companies’ mission and values

•Exceeded Gross Profit growth goals year over year

•Responsible for profit/loss reports

•Developed an incredibly successful Collections Process for HireONE/Array that was implemented globally throughout Array for all brands from Hawaii, Oklahoma to Washington DC and beyond

•Under my leadership, help develop the first Work Force Solution App, still being used today with all brands throughout the U.S.

•Managed the move of a multi-million-dollar Work Force Development Solution company to a bigger space (twice)

•Established the business direction that supports the companies’ strategy, operating, budget plans, and action plans

•In collaboration with my Senior Leadership Team, manage all aspects of the credit function, assuring sound credit philosophy and policies & procedures

•Managed the financial results of the organization, assuring a robust business plan that delivers the greatest shareholder value, in coordination with our cooperative principles

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•Provided advice and counsel to the board and is directly accountable for executing the board’s policy direction

•Provided overall leadership and guidance to the company’s marketing, business development, customer service, lending, financials, accounting, and internal control operations

•Engaged in communication, ensuring that company’s values and objectives are effectively communicated to all stakeholders (all levels of employees, customers, the board, Corporate Administration, and funding bank)

•Facilitated management development and succession, proactively making necessary adjustments to maintain effective and efficient operations

•Determined the overall organizational structure, credit delivery systems and staffing, ensuring the

company hires, develops and motivates a highly competent and professional staff

SKILLS:

Over 10 + years of proven experience:

Revenue Generation

Marketing/Sale’s Guru, (Brand Creator)

Teambuilder, (train, lead and develop strong teams)

Problem Solver

Analysis

Exceptional Communication

Critical Thinking

Streamline Operations

Game Changer

EDUCATION:

RITZ CARLTON PROGRAM

MYER’S BRIGG CERTIFIED

Florida Career Institute; Marketing/Tourism Degree

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate