Customer Service Data Entry

Neha Damke

Administrator Experience of *.* years Email: ****.*******@*****.***

Contact no: +1-980-***-****

Summary

Worked on MS Excel, Outlook, MS Word.

Highly skilled Back Office Executive with 4+ years of experience in administrative tasks, data entry, and customer service.

Proficient in MS Office Suite and SharePoint.

Managed daily operations, coordinated schedules, and maintained accurate records. Strong attention to detail and good communication skills. Streamlined processes to improve efficiency and productivity

Work Experience

Jardian Lloyd Thompson Group (JLT) India Aug 2015 to Jan2018 and Aug 2018 to Aug 2019

Role: Senior UK Pension Administrator

Play a key role in maintaining clients' pension strategies as per SLAs, for a firm that specialises in matching exceptional permanent and temporary with companies of choice, including commercial and industrial

Responsibilities:

Enrol new members into pension plans to enable persons to save for their retirement.

Address inquiries and relay important particulars in timely and professional manner.

Handing pension and personal data amendments for member.

Validating benefits based on formulas and specific data by determining several parameters, which is typically calculated based on the number of years of highest earnings.

Tracing pending pensions for formal members from DWP and other tracing sources and communicate with members which helps initiating pension disbursement.

Handling beneficiary data for the member and associated information.

validating POA for the members and processing request to add POA.

Submit reports to authorities, as well as keep comprehensive records of documents.

Stay abreast of relevant UK laws through checking official government websites and reading financial publications.

Key Achievements:

Implemented optimisations that reduced the average time to process pension contributions by 20%.

Accomplished a 99.9% accuracy rate in checking process, further lowering errors. Ensured 100% conformance to regulatory requirements and reporting deadlines, resulting in 0% penalties or fines in 3 years.

WNC Pune 22nd Aug 2013 to 13th Mar 2014

Role: UK Pension Administrator

Play a key role in maintaining clients UK pension strategies as per SLAs, for a firm that specialises in matching exceptional permanent and temporary with companies of choice, including commercial and industrial

Responsibilities:

Communicated effectively to handle incoming queries from organisation via email, providing timely and appropriate responses.

Adding new members of organisation to the records on pension contribution.

Resolved pension status as per organisation billing, maintaining organisation-centric approach.

Prioritized timely follow-ups and optimized systems for improved efficiency.

Analysed members pension contribution and added to the pension contribution for each month.

Responded to issues raised in pension status and implemented appropriate corrective actions

TATA Business Support services Oct 2012 to July 2013

Role: Customer Care executive

Play a key role in banking services for inbound and outbound calling that specialises in meeting customers criteria for eligible loan amount.

Responsibilities:

Assisted with customer service and arrange callback ensuring standard of service.

Communicated effectively to handling incoming queries from clients on call and email, providing timely and appropriate responses.

Resolved client complaints regarding loan status and loan services like part payment, receiving of EMI payment etc, maintaining a customer-centric approach.

Prioritized timely follow-ups and statements for the loan status.

Analysed customer feedback and communicated actionable insights to management to enhance service quality.

Responded to issues raised in guest reviews and implemented appropriate corrective actions

Education Qualification

Master of Computer Application, Pune University, Maharashtra, India

Bachelor of Computer Science, Nagpur University, India

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