Service Representative Customer
Resume:
Memory Fredrick
Laveen, AZ *****
****************@*****.***
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Dignity health-Phoenix, AZ
January 2024 to Present
• Efficiently operated and managed a multi-line PBX system, handling incoming and outgoing calls for the organization
• Assisted callers with troubleshooting basic phone system issues, such as resetting passwords or resolving connectivity problems
• Collaborated with IT department to resolve complex technical issues related to the PBX system
• Effectively handled emergency situations by following established protocols and notifying appropriate personnel
• Monitored call volume statistics regularly to identify trends and make recommendations for improving efficiency of phone operations
• Ensured compliance with company policies regarding confidentiality of sensitive information shared over phone conversations
• Resolved conflicts between callers when necessary by remaining calm under pressure and employing effective communication techniques
• Maintained a professional demeanor at all times while interacting with callers from diverse backgrounds
• Participated in cross-functional teams tasked with implementing new software applications or integrating third-party systems with the PBX infrastructure Education
High school diploma
Ocean View High School-Guam
June 1990 to June 1992
Hig
Skills
• Organizational skills
• Microsoft Office (5 years)
• Distributed control systems
• English
• Communication skills
• Medical office experience
• Proofreading (4 years)
• Warehouse experience
• Technical Proficiency
• Management
Languages
• Bilingual
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