Customer Service Experience

Brendan Kelly

**** * *** * **** Lake City, UT ***15

208-***-**** ************@*****.***

PROFESSIONAL SUMMARY

I am a motivated worker looking for full-time employment and that is my goal. I want to get advanced in the workforce that I love. I have been working and I am very motivated and strong minded. Not to mention a fast learner. I have multiple skills as well as knowledge to help maintain a professional attitude and work environment. I have experience in many different restaurants at all levels and departments in the FedEx warehouse as well.

SKILLS

Excellent people skills

Flexible schedule

Customer service focus and especially working with a team

Efficient use of Microsoft Office, Google Workspace and OpenOffice

Customer experience (10 + years)

Professional demeanor

PowerPoint presentation experience along with video and photo edit experience

Hard worker and fast learner

3 year degree in Web Design and computer technology

FEDEX ASSOCIATE 9/07/2020 TO 01/26/2024

Shipping Department

Get everything ready for the day by turning on all the machines that will be used that day

Handle all the packages that were pulled that morning and get them on the appropriate rollers for re-wrapping and box making

Turn on the belt to handle and take care of the PR sets that were sent down that morning

Set up a plan for the team mainly since communication is key

Make labels for the packages to be loaded on the trailer and the Express packages to by picked up in the afternoon

Call and receive calls for and from customers to ask and answer any questions that may need to be addressed

Receiving Department

Unload all packages and miscellaneous/hard goods from the trailers

Get them to the right department in the warehouse by checking the contents of the packages as well as all the hard goods

Align employees for their tasks that day

SANTA FE CAFÉ PREP, LINE COOK, KITCHEN MANAGER

07/2016 TO 09/2020

Opened restaurant when needed.

Unloaded food trailer. turned on all machines. prep cooked food that was going to be used for breakfast, lunch and daily/weekly specials.

Check inventory and make orders for kitchen foods and supplies.

Make changes to menu when necessary.

Keep kitchen team updated on any changes on the menu.

Interview new team members and help with training.

Keep kitchen clean and up to all standards.

Communicate with floor staff if there were any changes of menu or team members when

needed.

SEARS SALES ASSOCIATE 04/2013 to 09/2015

Sears Hometown Store - Nampa, Idaho

Helped customers with questions, problems and complaints in person and via telephone.

Maintained adherence to all company protocols.

Developed positive customer relationships through friendly greetings and excellent service.

Opened and closed the store using the current times for sales and promotions.

Assisted other employees and trained new employees to be more effective.

Wrote, negotiated and finalized sales contracts.

Worked collaboratively in team environment.

Greeted customers and ascertained customers' needs.

Prioritized and accomplished wide range of tasks each shift.

LINE COOK 02/2010 to 07/2012

Idaho Joes - Twin Falls, Idaho

Monitored temperature of cases, shelves and storage areas and reported failures to the manager.

Kept facility compliant with health codes, sanitation requirements and license regulations.

Developed and maintained positive working relationships with others to reach business goals.

Kept high standards for the restaurant.

Cooking on the line and also doing the prep work to maintain the menu items for the night crew and the staff.

Supervised, trained and developed team members in accordance with company policies and procedures.

Carried out supervisory responsibilities in accordance with company policies and standards

SNOWBOARD INSTRUCTOR 11/1998 to 5/2008

Sun Valley Ski Company – Sun Valley, Idaho

Meet and greet individuals, groups and families for snowboard lessons at the counter, over the phone, email and also via the company’s website.

Assign lessons to instructors depending on level of experience.

Help maintain a professional workplace for myself and fellow workers.

Lead hiring clinics for new and returning employees based on experience and prior knowledge.

Always used great communication to clients, customers and management if any problems occurred.

Listen to clients’ needs and expectations while helping find the best way possible to help.

EDUCATION

High School diploma

University of Phoenix Online - Tempe, AZ

Associate's Degree of Web Design and Computer technology with 3 years schooling

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