System Analyst Los Angeles

AISHWARYA WALHEKAR

****.*********@*****.*** +1-213-***-**** www.linkedin.com/in/aishwaryaw1 Utah SUMMARY

Result -driven IT-Business System Analyst with 6+ years of experience delivering strategic solutions across enterprise environments. Proven expertise in business process improvement, system integrations, and data-driven analysis to deliver scalable technology initiatives. Adept at interpreting complex business requirements into actionable insights and system enhancements, driving operational efficiency and cross-functional alignment, managing ERP implementations and other software solutions. Skilled in Agile environments, collaborating with cross-functional teams to deliver scalable, user-centric solutions that align with business goals. Leveraged a blend of business acumen, technical expertise, and strategic analysis to deliver innovative solutions to complex business challenges. Demonstrated strong independent work ethic while fostering collaborative relationships across diverse teams and stakeholder groups. TECHNICAL SKILLS

Data Analysis & Databases: SQL, SQL Server Management Studio (SSMS), Snowflake, Google Big Query, Excel, Python, Alteryx Business Intelligence & Visualization: Power BI, Tableau, Domo, SharePoint Cloud & Automation: AWS Cloud, Microsoft Fabric, Kubernetes (K8s) API & Testing Tools: Postman, Apigee/ACE, Provar, Swagger, Selenium, TestRail ERP & CRM Platforms: SAP, Oracle ERP

Modeling & Design Tool: Lucid chart, Draw.io, Microsoft Visio, Balsamiq, Figma, BPMN Project & Agile Tools: JIRA, Confluence, Azure DevOps, Smartsheet, ServiceNow, TFS AI & Productivity: Microsoft Copilot, ChatGPT, Microsoft 365 Suite Methodologies: Agile (Scrum, Kanban), Waterfall, SDLC, ITIL PROFESSIONAL EXPERIENCE

Truist Bank Los Angeles, California

Lead Business System Analyst - Data February 2025- Sept 2025 Project: Banking Data Transformation

• Evaluated banking workflows, systems, and data to identify inefficiencies and recommend improvements.

• Translated business requirements into functional specifications and system configurations & Validated gap analysis and feasibility studies for new initiatives or system upgrades.

• Spreadheaded data profiling, mapping, and transformation to ensure data integrity across systems & Developed dashboards and reports using tools like SQL, or Power BI to track KPIs and trends

• Directed workshops and meetings with business units to gather requirements and align priorities & Standardized change management and user training during system rollouts and upgrades.

• Designed and optimized ETL workflows with development teams to consolidate data from core banking systems, ERP platforms, and third-party applications, improving reporting accuracy. Los Angeles Unified School District Los Angeles, California Business System Analyst – Process Improvement & Production Support December 2023- February 2025 Project: Software Enhancement & Upgrade

• Orchestrated data mapping and transformation for Snowflake data warehouse, leveraged SQL queries to extract, cleanse, and align data, enabling seamless integration and a 98% data migration completion rate

• Performed cloud performance tuning and cost optimization for cloud resources, achieving a 15% reduction in operational expenses.

• Executed data mapping, analysis, and QA work to ensure data integrity and accuracy, identifying and evaluating errors.

• Partnered with SMEs to establish clear requirements and implemented data validation rules, strengthening data integrity and achieving a 10% improvement in data quality scores

• Engaged with PowerSchool to develop cloud-based solutions, utilized AWS services to enhance system scalability and performance.

• Transformed high-level business objectives into 6-8 well-defined epics and user stories, ensuring seamless alignment with engineering requirements and traceability, improving roadmap delivery by 7%

• Created and managed JIRA tickets to track and resolve issues, ensuring timely and effective problem resolution.

• Analyzed current-state business processes to identify inefficiencies, bottlenecks, and compliance risks & Built dashboards and reports to track performance and identify areas for continuous improvement.

• Supported scheduled releases, patches, and upgrades with impact analysis and testing & Maintained support logs, issue trackers, and knowledge base articles

Neha Nitin Gujare & Allied Services Mumbai, India

Business System Analyst - Integrations March 2020- July 2022 Project: ERP Implementation & System Enhancements

• Collaborated with business stakeholders, product owners, and technical teams to understand integration needs across systems

• Documented functional and non-functional requirements for APIs, middleware, and data exchange processes

• Tested API responses, data payloads, and system behavior under various conditions and Led defect triage and resolution with development and QA teams

• Mapped business workflows into integration use cases, data mappings, and interface specifications and worked with architects and developers to design scalable, secure, and compliant integration solutions

• Teamed with developers on platforms such as MuleSoft, Kubernetes (K8s), Apache Kafka, ACE / Apigee and implemented E2E solutions including Batch process, Real Time and Bulk Load APIs& Webservices across multiple systems

• Verified go-live activities including cutover planning, data migration, and post-deployment validation.

• Added clear, testable user stories and acceptance criteria for integration features using Jira & Collaborated with product owners, developers, and QA teams to ensure timely and iterative delivery.

• Refined continuous feedback loops and refinement of integration requirements throughout the sprint cycle and Organized documentations in SharePoint & Confluence

Vimal Intertrade Pvt Ltd Mumbai, India

Business System Analyst - Project Management August 2018- March 2020 Project: Software Implementation

• Led functional validation efforts during SIT and UAT phases, ensuring solutions met business requirements, design specifications, while decreasing post-release defects by 15%

• Defined project scope, objectives, and deliverables aligned with business goals and technical feasibility with Project Manager & Presented workshops, demos, and executive briefings to drive consensus and transparency

• Conducted thorough post-release monitoring of feature adoption and system performance, the insights gained drove continuous improvement yielding a measurable increase of 25% in positive stakeholder feedback scores

• Prepared and distributed project updates to stakeholders and leadership & supported resource allocation and identified potential bottlenecks or overallocations

Pidilite Industries Mumbai, India

Intern Functional Business Analyst April 2015- July 2018 Project: Data Validation & Reporting Improvement Project

• Facilitated daily-stand-up meetings and sprint planning sessions, achieving a 90% user story completion rate per sprint and decreasing meeting preparation time by 20%

• Liaised with Cross-functional team, QA engineers, Stakeholders and product owner to refine 150+ user stories, ensuring delivered features achieved client acceptance criteria, which resulted in 75% reduction in post-Launch bug reports.

• Tracked Agile artifacts such as user stories, process diagrams, and decision logs in tools like JIRA and Confluence & Documented lessons learned and contribute to retrospectives for team growth CERTIFICATIONS

Project Management Professional (PMP), Certified Scrum Product Owner (CSPO), PMI-RMP IIBA-ECBA, ServiceNow IT Leadership Professional, Six Sigma green Belt, Business Analyst, Data Analysis, GEN AI (Microsoft), Bloomberg-Capital Market, AI for Managers ACADEMIC PROJECT

System Analysis and Design – Human Care Health App Built a Power BI dashboard to track real-time resource utilization, cost variance, and project progress, improving visibility and decision-making for stakeholders EDUCATION

University of Utah Master of Science in Information Systems Salt Lake City Utah Indiana University of Pennsylvania MBA Finance Business Analytics Indiana PA University of Mumbai Bachelor of Commerce Computer System & Application Mumbai India

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