Program Manager Executive Assistant

Nancy Dam

**** ****** ****., ******, ** I 415-***-****

Email: ********@*****.***

LinkedIn Profile: https://www.linkedin.com/in/nancy-dam-61129bb6/ SUMMARY

Program Manager with 15+ years of experience leading cross-functional teams and driving data- driven, scalable business processes. Proven track record in overseeing multi-million-dollar budgets and delivering organizational-wide programs. Skilled in project management, process optimization, and fostering team collaboration to achieve business objectives. PROFESSIONAL EXPERIENCE

LinkedIn — Executive Assistant to VP of Data Engineering February 2022 – Current

• Prepared Purchase Requisition Requests, Contract Change Orders, and other essential SAP documents, ensuring timely and accurate processing in line with contractual guidelines.

• Contributed to project teams for process improvements and participated in cross-functional assignments to support overall contract management initiatives.

• Streamlined end-to-end service processes, improving communication flow among 250+ team members, reducing excessive communication by 20%.

• Partnered with the VP to define and align Objectives and Key Results (OKRs) and quarterly goals (QTRs).

• Organized and facilitated team-building events, including offsites, All-Hands meetings, AMAs, holiday parties, and guest speaker engagements, fostering team collaboration and morale.

• Developed and mentored new staff, creating a collaborative environment and ensuring smooth onboarding.

• Implemented a color-coded calendar system that improved scheduling efficiency and saved significant time.

• Coordinated complex executive travel arrangements, adjusting to last-minute changes and ensuring seamless logistics.

• Organized and led meetings, vendor reviews, and post-event debriefs to ensure alignment and continuous improvement.

• Handled budgeting responsibilities, including forecasting, reconciling expense reports, purchase requisitions, and contract submissions.

• Collaborated with HR, Finance, Legal, and other teams for reporting and financial reconciliation.

• Audited vendor invoices for accuracy and ensured compliance with negotiated terms and conditions.

• Expertise in tools: Zoom, Slack, Teams, Google Workspace, Outlook, Smartsheets, SharePoint. Currently learning Agile methodologies and JIRA. Stanford Graduate School of Business — Program Manager January 2011 – February 2022

• Led operations for leadership programs serving ~420 students, ensuring seamless program execution across multiple cycles.

• Cultivated relationships with new stakeholders, increasing program offerings and producing 8-12 high-quality projects annually.

• Identified operational issues and implemented improvements, adjusting program strategies to increase effectiveness and efficiency.

• Represented the program in department meetings, ensuring alignment of resources, goals, and training initiatives.

• Expertise in recruitment, liaison with Stanford HR on new hire paperwork, timecard training, compliance policies – average 45 new hires per quarter.

• Managed a $2M budget for Experiential Course Support (ECS), including forecasting, analysis, and financial reporting.

• Familiarized with Stanford Financial tools: POs, CLM system, Contracts, Expense Reports, P-Card, iJournal Transfers, New Supplier Vendor Set-Up, etc.

• Assisted in the preparation of monthly and quarterly financial reports, including accruals and ad-hoc reporting for senior management.

• Collaborated with contractors to improve service quality, minimize costs, and ensure adherence to contract terms and specifications.

• Reviewed and approved contract invoices, ensuring they are consistent with negotiated terms. Manage billing discrepancies and ensure correct assignment of invoice charges.

• Resolved invoicing issues with vendors and internal teams to ensure timely payment and accurate billing.

• Directed staff, including temporary and internal partners, to ensure smooth program operations and on-time project delivery.

• Proficient with technology tools: Zoom, Slack, Teams, Google Workspace, Outlook, Smartsheets, and SharePoint. Currently expanding knowledge of Agile and JIRA. Core-Mark International, Inc. — Program Coordinator to Sr. V.P of Marketing April 2008 – January 2011

• Coordinated the execution of multi-channel marketing programs, ensuring alignment with client objectives, timelines, and budget.

• Developed project timelines, set milestones, and track progress to ensure all deliverables meet high-quality standards and deadlines.

• Managed communication between internal teams and external vendors/partners, ensuring all stakeholders are aligned on project goals and expectations.

• Conducted regular program reviews with Sr. V.P of Marketing to present performance reports, gather feedback, and refine future initiatives.

• Maintain project budgets, ensuring resources are allocated effectively and that costs are kept within agreed-upon limits.

• Supported event planning, from logistics to on-the-day execution, for trade shows, webinars, and client-facing presentations, including travel arrangements.

• Developed and managed foodservice programs for vendors, ensuring alignment with customer needs and improving service delivery.

• Oversaw the production and distribution of promotional materials, including print brochures, special invitations, and digital media. Dale Carnegie Training — Performance Consultant

June 2002 – January 2008

• Built impactful training sessions and workshops focused on leadership development, communication, and team-building, catering to diverse organizational needs.

• Collaborated with clients to understand their unique needs, designing customized courses and training programs based on team performance needs.

• Worked closely with colleagues and stakeholders to ensure smooth project execution, managing multiple projects simultaneously and adhering to deadlines.

• Managed course data in CRM systems and communicated updates with instructors, trainers, and senior leadership.

• Balanced multiple projects and deadlines, ensuring high-quality execution while meeting client needs and maintaining a strong focus on results.

• Built strong, long-term relationships with clients, resulting in repeat business and referrals.

• Maintained the academic calendar, scheduling core courses and seminars, ensuring accurate registration and course delivery.

• Coordinated and managed logistics for onsite and offsite events, including All-Hands and team-building activities.

SKILLS

• Program Management: Project Planning & Scheduling, Budget Management, Team Leadership, Cross-functional Collaboration

• Process Improvement: Policy and Procedure Enhancements, Operational Efficiency, Cost Optimization

• Technology & Tools: Zoom, Slack, Microsoft Teams, Google Workspace, Smartsheets, SharePoint, JIRA (in progress)

• Leadership & Development: Staff Mentorship, Training Development, Stakeholder Engagement

EDUCATION / CERTIFICATION

Research Administration (Cardinal I)

Stanford University – September 2015

Business Administration

Las Positas College – Current (Pursing Degree)

AWARDS

Amy Blue Award (Nominee)

Stanford Graduate School of Business – March 2021

This award honors staff members who are exceptionally dedicated, supportive of colleagues, and passionate about their work. More about the award.

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