Program and Project Manager

David Cartwright

504-***-**** **************@**.** New Orleans, LA linkedin.com/in/davidcartwright Summary

Highly accomplished and results-oriented Technical Project Manager with over a decade of experience leading complex IT and software projects. Proven ability to drive project success from initiation to completion, including comprehensive experience in vendor management, budget oversight, and cross-functional team leadership. Adept at leveraging Agile and Waterfall methodologies, with a strong background in business intelligence, cloud technologies, and technical training. Recognized for revamping PMO processes and effectively managing stakeholder communication.

Experience

Project Manager City of New Orleans New Orleans, LA (Hybrid) Feb 2024 – Present (1 year 6 months)

• Manage a diverse portfolio of software and IT projects for the City of New Orleans, from intake to deployment, ensuring adherence to scope, budget, and timeline.

• Develop and execute project charters and comprehensive project plans, leveraging Microsoft Copilot and Google Gemini for enhanced efficiency in drafting documentation, analyzing project data, and generating communication strategies.

• Served as the primary, hands-on project manager for a critical LMS implementation, demonstrating end-to-end project ownership.

• Prioritize project intake and provide strategic direction and support, optimizing workflows and resource allocation across multiple initiatives, often utilizing AI-driven insights for faster decision-making.

• Actively contribute to the revamp of the PMO, collaborating with the Director to enhance operational efficiency and project governance through modern tools and methodologies.

• Skills: monday.com, Agile Project Management, Project Management, Third-Party Vendor Management, Technical Project Delivery, Microsoft Copilot, Google Gemini Freelance PM and Technical Content Creator Freelancer New Orleans, LA (Remote) Oct 2023 – Jul 2024 (10 months)

• Provided project management and technical content creation services for various clients, developing technical marketing materials, training modules, web page content, and newspaper articles, frequently utilizing Google Gemini and Microsoft Copilot to accelerate content generation, research, and refinement.

• Skills: Technical Writing, Agile Project Management, Project Management, Microsoft Copilot, Google Gemini

Learning Program Manager Forcepoint Remote Oct 2020 – Aug 2023 (2 years 11 months)

• Orchestrated training programs for technical field personnel and partners, ensuring readiness for new product and feature releases, particularly for cloud-based products

(SASE).

• Managed a portfolio of projects encompassing the creation and delivery of diverse learning materials, including live webinars, formal classroom training, and e-learning modules, often enhancing content development with AI tools for rapid prototyping and diverse content generation.

• Collaborated extensively with product management and engineering teams to identify training needs and coordinate new release training, leveraging AI for efficient information synthesis and communication.

• Administered the Thought Industries LMS, developing courses with Articulate Rise, Camtasia, and SCORM.

• Designed, developed, and executed global learning strategies to enhance product and solution competencies, utilizing AI for market research and trend analysis in learning solutions.

• Implemented a knowledge transfer program between product/engineering teams and technical support, streamlining documentation and resource creation with AI assistance.

• Utilized Grafana, Power Query, and Power BI for reporting and analytics, including DAX data modeling, and explored AI-driven insights for deeper understanding of learning program effectiveness.

• Managed projects using Smartsheet, Trello, Asana, Jira, and Confluence.

• Skills: Learning & Development Solutions, Learning Management, Agile & Waterfall Methodologies, Jira, Agile Methodologies, Confluence, Data Analysis, Project Management, Kanban, Cloud Computing, Enablement, Cybersecurity, Microsoft Copilot. Technical Architect VedaPointe Remote

Apr 2016 – Sep 2020 (4 years 6 months)

● Architected and served as SysOps Engineer for an AWS-based healthcare analytics application, leveraging Kubernetes, Docker, RDS, MongoDB, and ElasticSearch.

● Led projects focused on infrastructure and application migration, ensuring seamless transitions and minimal downtime.

● Designed, built, and supported SAP BusinessObjects Business Intelligence systems for diverse clients, with a focus on healthcare utilizing SQL Server and Oracle DB data.

● Contributed to significant process improvements, infrastructure enhancements, and overall work efficiency.

● Skills: Amazon Web Services (AWS), Azure DevOps Services, Business Intelligence, Cloud Computing, Consulting, Docker Products, Cybersecurity, Agile Project Management, Kanban

Manager, Information Delivery American Cancer Society Atlanta, GA (Hybrid) Oct 2013 – Feb 2016 (2 years 5 months)

● Managed a national team of data analysts responsible for operational and analytical reporting for two business units generating $500 million in annual revenue.

● Developed SAP Dashboards and Tableau scorecards to track performance against key KPIs.

● Gathered, analyzed, and documented business intelligence requirements, ensuring accurate data representation.

● Managed and cleaned Oracle, SQL Server, and SSRS data within the SAP BusinessObjects BI system.

● Skills: Team Management, Tableau, Business Intelligence, SAP BusinessObjects, Program Management

Education

Bachelor of the Arts in International Affairs, Florida State University Master of Science in Latin American History, Florida State University Technical Skills

● Project Management Methodologies: Agile (Scrum, Kanban), Waterfall, Program Management

● Project Management Tools: monday.com, Jira, Confluence, Smartsheet, Trello, Asana, Basecamp

● Cloud Platforms: Amazon Web Services (AWS), Azure DevOps Services

● Business Intelligence & Analytics: Power BI, Grafana, Power Query, Tableau, SAP BusinessObjects (Lumira, Crystal Reports, Web Intelligence, Analytics Cloud, BODS, Xcelsius, Dashboards)

● Databases: RDS, MongoDB, ElasticSearch, SQL Server, Oracle DB

● Containerization/Orchestration: Docker, Kubernetes

● LMS & E-learning Tools: Thought Industries LMS, Articulate Rise, Camtasia, SCORM

● Other Technical Skills: Technical Writing, Third-Party Vendor Management, System Architecture, Infrastructure Management, Cybersecurity, Secure Remote Access, Data Modeling (DAX)

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