Customer Service Administrative Specialist

AnneMaree Polston

Kershaw, SC *****

************@*****.***

+1-803-***-****

Professional Summary

I am interested in working for your company for a change of atmosphere, and clientele. I have plenty of experience that ranges from managing convient stores and restaurants to various positions in an outpatient treatment facility.

Work Experience

Customer Service Representative

Counseling Services of Lancaster-Lancaster, SC

May 2019 to June 2025

I'm a CPSS, Substance Abuse Specialist and a Client Account Administrative Specialist. I have Management in convient stores and restaurants experience. As a Client Account Administrative Specialist, I did insurance claim approvals, insurance verification as well client intakes and made schedules for clients Knowledgeable with Microsoft, Outlook, and Excel. The past 6 years of my experience has been in an outpatient treatment facility.

• Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations

• Handled incoming calls, emails, and correspondence with professionalism and efficiency

• Performed general clerical duties including photocopying, scanning documents, filing paperwork accurately

• Collaborated with other departments to ensure smooth workflow across the organization

• Responded promptly to inquiries from clients or customers regarding products or services offered by the company

• Give clients referrals and help them get connected to other various agencies they could benefit from. Convenient Store Manager

Charles Mathis (owner)-Lancaster, SC

July 1997 to October 2003

• Ordered inventory

• Made schedule for employees

• Handled all the stores money intake from sales as well as poker machines

• Took money to the bank daily

Education

Social Work (Some college)

Liberty University-Remote

August 2022 to January 2023

High school diploma

Buford High School-Lancaster, SC

August 1987 to June 1992

Skills

• Van driver (3 years)

• Patient interaction

• Microsoft Outlook

• Behavioral Health (6 years)

• Sales

• Computer literacy

• Windows

• Computer skills (10+ years)

• Microsoft Office (6 years)

• Social media management

• Documentation review

• Phone etiquette (4 years)

• Office management

• Administrative tasks

• Filing

• Commercial driving

• Office experience (2 years)

• Computer operation (8 years)

• Crisis management (6 years)

• Microsoft Powerpoint (2 years)

• HIPAA (6 years)

• Intake Experience (2 years)

• Customer service (10+ years)

• Support groups (4 years)

• Organizational skills (3 years)

• Multi-line phone systems

• Motivational Interviewing (6 years)

• Accounting

• Individual counseling (4 years)

• Microsoft Word (6 years)

• Intake (2 years)

• Addiction counseling

• Food management

• Patient care

• Customer service (10+ years)

• Motivational interviewing (6 years)

• Administrative experience (3 years)

• Communication skills (6 years)

• Typing (6 years)

• Word processing

• Grocery store

• Data entry

• Basic math

• Time management

• Case management (3 years)

• Front desk (2 years)

• Phone reception

• Grammar Experience

• First aid and CPR

• Group Therapy (4 years)

• Individual / group counseling (4 years)

• Patient monitoring

• Management

• Case Management (10+ years)

• Working with adult populations

• Microsoft Excel (6 years)

• Math

• Microsoft Outlook Calendar

• Workday

• Leadership (5 years)

• Writing skills

• Vital signs

• Cash handling

• Behavioral health (6 years)

• Patient observation

• Community engagement

• Call center experience (3 years)

• PTSD Care (4 years)

• Employee orientation

• Attention to detail

• Route driving

• English

• Clerical experience (6 years)

• Supervising experience (5 years)

• Crisis Intervention (4 years)

• Bloodborne Pathogens Standard

• Mentoring

Certifications and Licenses

Substance Abuse Specialist

October 2019 to Present

Trauma informed Care training

First Aid Certification

Driver's License

Certified Peer Support Specialist

December 2018 to May 2026

I talk with my peers about addiction to help them through theirs with the end goal with them becoming clean and sober, individually and in a group setting Certified Recovery Specialist

CPR Certification

Certified Peer Specialist (CPS)

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