Data Entry Call Center

CHRISTA LOFTON

Sacramento, CA 510-***-**** ***********@*****.*** LinkedIn: [insert link]

Core Skills

• Remote Call Center Support (Phone, Chat,

Email)

• Customer Issue Resolution & Escalation

Handling

• CRM Systems, Microsoft Excel & Teams

Collaboration

• Data Entry, Documentation & Reporting

• Time Management & Multitasking

• Training, Leadership & Team Supervision

Education

High School Diploma – General Studies

Hayward Adult School Hayward, CA

Key Achievement

Completed Leadership Training, strengthening

skills in supervision, coaching, and workflow

optimization.

Professional Summary

Customer Service Professional with 5+ years of experience in remote call center operations, customer support, and supervision. Skilled at handling high-volume inquiries, delivering empathetic service, and maintaining detailed documentation. Proficient in CRM systems, Microsoft Excel, Teams, and data entry (45+ WPM). Recognized for adaptability, problem-solving, and leadership in fast-paced environments.

Professional Experience

Provider Service Representative – Fortuna BMC – Remote (Sacramento, CA)

Oct 2023 – Present

• Manage inbound customer support in a remote call center.

• Perform data entry and Excel reporting for case management.

• Resolve issues through Teams chat collaboration with colleagues. Fact Finding Agent – CD Mitchell & Company – Texas City, TX Jan 2022 – Mar 2023

• Researched and reviewed documentation/accounts to resolve discrepancies.

• Contacted customers via phone/email for account verification.

• Escalated unresolved cases to supervisors for quick resolution. Supervisor – ABM Aviation – Sacramento, CA Dec 2019 – Nov 2020

• Supervised and trained employees, improving productivity and service quality.

• Handled escalated concerns with professionalism and empathy.

• Monitored staff performance and provided coaching/feedback. Dispatcher / Road Supervisor – First Transit – Sacramento, CA Oct 2016 – Sep 2018

• Dispatched drivers and maintained on-time scheduling.

• Answered customer inquiries and resolved complaints with a 95%+ satisfaction rate.

• Prepared daily reports and incident documentation. Van Driver – Volunteers of America – Mather, CA Sep 2018 – Jul 2019

• Safely transported clients to scheduled appointments.

• Maintained logs, reports, and compliance documentation.

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