Customer Service Data Entry

Sheila Heyward Atlanta, GA 470-***-**** ***********@*****.***

Professional Summary Detail-driven professional with experience in customer service, credit evaluation, claims processing, and contract administration. Proven record of supporting loan processing, verifying client data, and coordinating with financial institutions to ensure smooth transactions. I’m a seasoned employee, very reliable and team motivated. I love busy paperwork, and I excel at customer relations.

Core Competencies Loan & Credit Evaluations, Contract & Document Processing, Customer Service, Client Support, Claims Management, Warranty Refunds, Data Entry, Verification, dispatch, Excel, 10-key, Microsoft Office, dashboard, Remote Workflow.

Professional Experience

AFCO Direct/ Truist Bank - Lake Forest, IL

Operations Support Specialist, Feb 2024 – Present

Process new loan contracts.

Update policy and contract information.

Distribute and manage company financial and legal correspondence.

Reconcile odd reports, pending loan credit report and credit balance journals.

Manage/reply to all customer daily emails.

Ensure accurate data entry and documentation for all loan accounts.

process daily Premium Finance checks and mail them out to our customer.

Accelerated Business Solution LLC - Pompano Beach, FL

Billing Coordinator, Nov 2022 – Nov 2023

Payment processing.

Managed financial records and generated monthly invoices for contracted clients.

Entered verified data for customer contracts, including meter billing.

Utilized 10-key data entry for high-volume billing inputs.

Off Lease Only, LLC - West Palm Beach, FL

Warranty/Accounting Specialist, July 2020 – Nov 2022

Processed financial refunds related to auto warranties from banks, lien holders, and credit unions.

Verified loans and processed funds through internal accounting systems.

Coaded financed checks to ensure accurate disbursements.

Verified customers for release of funds

Filing and scanning backups

FLD Inc. - Delray Beach, FL

Transportation Dispatch Coordinator, July 2016 – April 2020

Dispatched oversized tows statewide for utility vehicles and box trucks to and from auto auctions.

Coordinated and negotiated transport with brokers, tow and auction sites.

Maintained vendor relationships and negotiated all cost-efficient service rates.

Sixt Car Rental - Fort Lauderdale, FL

Auto Claims Processor, June 2014 – July 2016

Inspected vehicle damages and processed insurance claims.

Negotiating settlement with third parties.

Maintained detailed records and cost estimates for approval processes.

Supported accurate and timely processing of auto-related financial claims.

Global Response - Margate, FL

E-Commerce Customer Service Representative, Sept 2012 – June 2014

Provided customer service for e-commerce clients, managing orders and payment transactions.

Resolved billing issues and processed secure credit card payments.

Dealer Funding LLC - Atlanta, GA

Credit Verification Specialist, Sept 2008 – June 2012

Verify and evaluated credit applications and made recommendations based on risk assessments.

Collected missing customer documents and analyzed data to support loan decisions.

Maintained quota and compliances with lending guidelines.

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