Project Management Customer Service

John Weimerskirch

*** ******** ******, *******, ** 15139 412-***-**** Email: ****.************@*****.***

Summary:

Highly motivated and experienced IT professional with over 20 years of expertise in system administration, network management, and project management. Proven ability to troubleshoot complex technical issues, implement new technologies, and manage large-scale migrations. Strong understanding of ITIL best practices and a commitment to delivering exceptional customer service.

Technical Expertise:

Operating Systems: Windows (all versions), Windows Server (2003, 2008, 2012), Linux (basic)

Applications: Active Directory, Citrix, VMware, Altiris, SCCM, Remedy, Helpstar, Infra, Blackberry software, MS Office Suite (Word, Excel, PowerPoint, Access, Visio, Project, FrontPage), Sharepoint, Teams, Rumba, Omnis 7, Lotus Mail, Signiant Manager, PowerShell scripting, SQL

Cloud Platforms: Office 365

Networking: TCP/IP, IPX, Wireless Connectivity (PPG/PGW connect)

Project Management: Agile methodologies, Change Management, Jira, Confluence, Oracle

ITIL Framework: Incident Management, Problem Management, Change Management, Service Level Management

Professional Experience:

Business Systems Analyst

CGI January 2025 - July 2025

Collected and interpreted data related to business performance, market trends, and operational efficiency to identify opportunities for improvement.

Assessed current business processes and systems, pinpointed inefficiencies, and proposed data-driven solutions.

Acted as a liaison between stakeholders—such as executives, IT teams, and department heads—to ensure alignment on goals and requirements.

Created clear, structured documentation including business requirements, user stories, and process flows. Developed reports and dashboards to visualize insights.

Assisted in project planning and execution by translating business needs into technical specifications and ensuring deliverables met expectations.

Recommended and helped implement changes to streamline operations, reduce costs, or enhance customer satisfaction.

Business Analyst Advisor, Business System Analyst Consultant AVP, Methods and Procedure Specialist SR

PNC Bank, Pittsburgh, PA July 2018 - October 2023

Led the development and implementation of automated tracking systems for online banking platform validations, improving efficiency and real-time project status visibility.

Generated comprehensive daily/weekly reports for executive teams, utilizing pivot tables to visualize validation results and identify trends.

Monitored over 300 PNC Retail applications, ensuring timely patching, process improvements, and adherence to deadlines.

Built documentation and processes for SRE products (Sherlock, Humio, CLooi, Drift, Mycroft, Secret Service, Plato), facilitating seamless integration and improved application performance.

Served as a validator during business continuity events, ensuring timely problem resolution and maintaining system stability.

Designed and implemented tear sheets (complete process flow) for WB/MBL and Ping, streamlining processes and reducing redundancies.

Collaborated with the Change Management team to ensure smooth implementation of updates and validations across all retail applications.

Standardized release processes for web - based applications that supported multiple microapps and cross-project dependencies.

Prepared and tracked release documentation in ServiceNow, ensuring compliance and accuracy throughout the deployment cycle.

Supported microapp migrations and worked within a high-volume monthly release cadence, ensuring adaptability and precision under tight deadlines.

Contracted - Production Migration Manager (Contracted to PNC)

Com Resources, Pittsburgh, PA September 2017 - July 2018

Coordinated site migration detail plans for PNC’s client file migration, ensuring timely and accurate execution.

Maintained detailed documentation and generated client migration reports to track progress and ensure successful completion.

Contracted - Client Technical Project Resource (Contracted to ALCOA)

Lantek CS, Pittsburgh, PA March 2016 - October 2016

Provided technical support and project coordination during ALCOA’s IT system separation, focusing on migrating Windows 7 clients to a Windows Domain and Exchange email to Office 365.

Troubleshooted mail, migrations, workstations, internet issues, and software application rights.

Managed Active Directory accounts, including lockouts, password changes, and access monitoring.

Monitored Remedy ticketing systems for issue resolution and ensured successful workstation migrations.

Lead Infrastructure Ops Analyst

BNY Mellon, Pittsburgh, PA October 2011 - December 2015

Maintained Microsoft security patches and ensured 24/7 system uptime.

Managed IT infrastructure, including asset management and software patching via Altiris and SCCM.

Provided backup support for Bladelogic patching for Windows Server 2003/2008.

Delivered system administration support for workstations and servers, including application support and installation.

Managed servers through VMware client and rebuilt servers and workstations as needed.

Modified PowerShell scripts for user and group access audits.

Senior Systems Analyst

Family Links, Pittsburgh, PA October 2009 - October 2011

Provided comprehensive IT support, including hardware and software troubleshooting, server maintenance, and user training.

Managed resources, ensuring timely resolution of all IT issues.

Assisted in planning and conducting specialized orientations and training programs.

Maintained Active Directory and telephone/voice mail systems.

Level 2/3 Technician/ Support Analyst

Lantek CS/PSG/Sarcom, Pittsburgh, PA February 1999 - October 2009

Provided break-fix and maintenance support for workstations, ensuring smooth operation and user satisfaction.

Assisted with network migrations, including user shares, files, folders, applications, and printers.

Managed corporate air cards and cell phones, consolidating them into a single plan for cost savings.

Installed, configured, and maintained shared network devices, including printers, print queues, faxes, modems, and scanners.

Performed preventative maintenance and system re-installations.

Education/Training Background:

ICM School of Business, Computer Management (Pittsburgh, PA)

Boyce Community College, MS Access (Pittsburgh, PA)

University of Pittsburgh, MS Access/Visual Basic (Pittsburgh, PA)

PPG (Pittsburgh, PA) - Vista and Office 2007 training

Hewlett Packard (Pittsburgh, PA) - Certified PC Maintenance and Repair

Technical Training (Pittsburgh, PA) - Windows 2000 Certificate

References:

Available upon request.

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