Senior
Resume:
Dr. Shannon Alexander-Phifer
DBA, MBA, MPA, MSITPM, E.J.D. Candidate
***************@*****.***
https://www.linkedin.com/in/shannon-alexander-phifer-dba-89ba423/
Professional Summary
Strategic HR and technology leader with 25+ years of experience driving enterprise transformation through SAP, Workday, and SuccessFactors implementations. Proven success in leading cross-functional teams, optimizing HR operations, and managing multimillion-dollar projects across public, private, and nonprofit sectors. Adept at aligning technology with workforce strategy, regulatory compliance, and organizational development. A passionate educator and mentor with executive-level insight and a commitment to empowering future leaders through data-driven decision-making and inclusive change management.
Core Competencies
HRIS Strategy & Governance
SAP S/4HANA, ECC, SuccessFactors, Workday
Talent Management & Compensation Systems
Organizational Change & Transformation
Data Governance & Regulatory Compliance
Project Management (Agile & Waterfall)
Training & Curriculum Development
Grants & Financial Oversight
Stakeholder Engagement & Leadership
Professional Experience
G&SP Consultants, LLC — Managing Director
Mar 2013 – Present
Led enterprise implementations of SAP S/4HANA and Workday across HCM, Recruiting, Onboarding, and Compensation modules.
Delivered end-to-end configuration, testing, and training for ServiceNow projects.
Provided strategic consulting and financial services to startups and nonprofits.
Designed websites and digital platforms for clients in trucking, retail, and housing sectors.
Oversaw data mapping and integration using SAP connectors to enhance mobile applications and ensure regulatory compliance.
Gathered and documented business requirements for payroll year-end processing and compliance audits.
Conducted functional testing and supported UAT for Oracle Payroll workflows.
Delivered techno-functional support for Oracle integrations, including payroll mapping and reporting validation.
Authored SOPs and training materials for HR and finance teams to support payroll audits and reconciliation.
Led Oracle and SAP HCM implementations with a focus on Payroll, Compensation, and Benefits modules.
Deliver consulting, coaching, and training services focused on financial and operational development for startup enterprises.
Prepare, review, and audit financial statements to ensure accuracy and compliance for non-profit organizations and individual clients.
Design and develop websites for diverse industries, including trucking, retail, non-profit, and residential management sectors.
Lead implementation of SAP S4Hana and Workday systems, covering modules such as PA, PO, HCM, MM, Recruiting, Onboarding, and Compensation Management.
Develop and lead leadership coaching, soft skills, and personal development training for C-level executives and frontline associates.
Manage resources and tasks for Workday and SAP projects, specializing in system implementations, migrations, and conversions to improve cost efficiency and risk management.
Provide tax services and solutions to individuals and small businesses (IRS authorized).
Outlier AI – Remote — Freelance AI Contributor
November – Present
•Create, refine, and evaluate AI-generated text outputs across a wide range of content types, including educational materials, search queries, product descriptions, and creative writing.
•Conduct detailed assessments of linguistic fluency, factual accuracy, and tone alignment to improve large language model performance.
•Collaborate asynchronously with a global team to meet project requirements, maintain consistency, and deliver high-quality contributions under tight deadlines.
•Apply domain knowledge, critical thinking, and editorial judgment to help shape data used for training and fine-tuning generative AI systems.
•Maintain confidentiality and adhere to quality standards while handling diverse prompts and writing styles.
Deloitte (via ETEAM) — Data Management Project Lead
May 2023 – Aug 2024
Directed creation of a Data Management shared services model and led change management for SuccessFactors and ServiceNow.
Conducted gap analyses, developed SOPs, and managed HR data audits.
Served as SME and global training representative for Data Management.
Managed project tracking, documentation, and communications using ALM and OneNote.
Served as PM for Data Management representation of the PMO team.
Shared knowledge, skills, and abilities for onshore and offshore team expansion into newly formed team.
Universal Empowerment Association Jan 2013 - Present
Executive Director
Little Rock, AR & Dallas, TX
Over 12 years of spearheading grant operations and compliance strategy across nonprofit and community development initiatives, leveraging Workday systems to streamline data analysis, reporting, and program alignment.
Collaborated with executive teams and program directors to configure and optimize Workday applications for grant tracking, budgeting, and performance metrics.
Led stakeholder engagement, training, and technical support to ensure effective adoption of Workday tools across multi-site teams.
Applied over a decade of nonprofit leadership to implement strategic planning, policy development, and contract negotiation in support of federally funded programs.
Education
J.D. (Executive), Law – Purdue Global University (In Progress)
MPA, Public Administration – Purdue Global University (2023)
MS, Information Technology (Project Management) – Purdue Global (2021)
Graduate Certificate, Information Systems – Walden University (2017)
DBA, Human Resource Management – Capella University (2016)
MBA, Accounting – Purdue Global (2010)
AAS, Business & Accounting – Pulaski Technical College (2003)
Academic & Leadership Roles
Board Chairperson, Promiseland Community Development Corporation
Executive Director, Universal Empowerment Association
Ambassador, Capella University
Vice President, National Association of Professional Women (LR Chapter)
Guest Lecturer & Trainer, HRIS Systems & Organizational Change
Certifications & Technical Skills
Certifications: Grad Certification in Information Systems
Systems: SAP (S/4HANA, ECC, EWM, BI), Workday, SuccessFactors, ServiceNow, ADP, PeopleSoft, Oracle, JD Edwards, Microsoft Dynamics, etc.
Tools: SQL, Kronos, Lawson, Cognos, Taleo, Ariba, SharePoint, ALM, Microsoft Office Suite, QuickBooks, Peachtree, SharePoint, Teams, etc.
Methodologies: Agile, Waterfall, SDLC, SCRUM, Lean, Six Sigma, PMBOK, BPR, TQM, Kaizen, Change Management (ADKAR), IRAC, CRAC, SDLC, DevOps, ETL, ITL, Qualitative, Quantitative, Mixed, Grounded Theory, Phenomenology
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