Call Center Support Coordinator

JIM WEAVER

317-***-**** ️ ***.*.*******@*****.***

CUSTOMER SERVICE & SUPPORT COORDINATOR

Dependable and professional communicator with over 15 years of experience supporting enterprise users and business systems. Known for calm, solution-oriented communication, clear documentation, and a strong commitment to quality service. Transitioning from technical systems support to a customer-facing remote role where I can provide efficient, friendly, and accurate assistance across phone, chat, and email platforms.

Core Strengths

Customer Communication • Problem Resolution • Call and Ticket Documentation • Email and Chat Support • Remote Troubleshooting • Attention to Detail • Team Collaboration • Time Management • Active Listening • Professionalism

Professional Experience

INFOSYS LTD – Lead Support Consultant (Remote & Onsite)

2018 – 2024

Provided daily technical and user support for enterprise clients, assisting employees and customers across multiple regions. Known for reliability, quick response times, and thorough follow-up to ensure complete issue resolution.

• Delivered professional phone and chat-based support for software, network, and access issues.

• Created clear documentation and service logs in ticketing systems.

• Guided non-technical users through troubleshooting steps with patience and clarity.

• Collaborated with global teams to resolve escalated customer cases quickly.

• Received commendations for responsiveness and customer satisfaction.

INTELLA PRO – Customer & Systems Support Specialist

2017 – 2018

Managed customer service requests and coordinated issue resolution for enterprise users. Balanced multiple communication channels while maintaining professionalism and composure.

• Responded to user requests by phone, email, and internal messaging systems.

• Logged, tracked, and followed up on service tickets.

• Helped customers navigate account access and system configuration.

• Maintained detailed records for service quality review.

Earlier Career Roles (2008 – 2017)

Progressive experience in IT and support functions, consistently praised for professionalism, follow-through, and clear communication with both customers and internal teams. Developed strong organizational and customer-handling skills applicable to virtual call center operations.

Education & Training

Comprehensive Customer Service Training – Virtual Onboarding & Service Excellence Modules (2024)

ITIL Foundation Certification – Service Management Principles

Cloud Architecture Certification – Go Cloud Architects (Completion: 2023)

Technical & Communication Tools

Microsoft Teams, Outlook, Excel, Word

Ticketing & CRM: ServiceNow, Zendesk, Freshdesk (familiar)

Communication Platforms: Zoom, Webex, Slack

Typing speed: 65+ WPM Strong written and verbal communication

Summary Statement

Motivated to join a remote customer support team where I can provide professional, reliable service and use my experience in systems support and client communication to ensure each customer receives a positive, well-documented, and efficient service experience.

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