Assistant Manager Country Club
Resume:
KEARABETSWE PHEMELO MOTSEPE
KEARABETSWE PHEMELO MOTSEPE
House 80122 Lekwadi Section, Ledig 0338
Rustenburg South Africa
Tel:066-***-**** Email: ******.*******@*****.***
Objective: My name is Kearabetswe Phemelo Motsepe with 12 years of International experience within the tourism and hospitality industry,My most recent professional role was in Frenchman’s Creek County club USA Miami in 2020 as MDR assistant manager and reservation my role also included outstanding opportunity to training,guide new intern teams with the country club oppereation and indeed to inhance the overall hospitality experience.
I do not only have years of experience in service and Events coordinating But also come with a very strong communication skill fluent English, oral and written and my incomparable guest relation experience with unlimited room to lear more and grow .
Gender
Female.
Nationality
South African.
Marital status
Single.
Education
Herman Thebe High School 2003-2007
Highest Qualification: Matric
Boston City Campus & Business College
Qualification Obtained: Travel and Tourism Operations Certificate Start and Completion Date: 2008-2011
Work Experience
Pine Hollow Country Club (New York)
Position: MDR Captain
Duration: 2018-2020
Responsibilities:
KEARABETSWE PHEMELO MOTSEPE
KEARABETSWE PHEMELO MOTSEPE
House 80122 Lekwadi Section, Ledig 0338
Rustenburg South Africa
Tel:066-***-**** Email: ******.*******@*****.***
Enhance the importance of personalized service at all times, warm welcome, anticipate and fulfil the member’s needs.
Ensure deep understanding of duties and responsibilities to achieve desired outcome
Meet and greet all regular club members, VIP guests and ensure remarkable a service and an unforgettable service. .
Insure
all staff is ready to go on duty punctually, conduct uniform checks and maintain standards of etiquette at all time. Submit all daily shifts reports on time and make sure closing duties are done promptly.
Maintain good relations with both staff and members through regular communication. The Westmoor Club (Boston, Massachusetts)
Position: Front Office Concierge and receptionist
Duration: May 2018 - Sep 2020
Responsibilities:
Develop and maintain a high guest service environment high standard customer care.
Ensure operating standards of the hotel are achieved and work strongly as a team.
Arranged transportation for business services and entertainment.
Answered guest inquiries regarding the city, local events and attractions
High degree of organization while handling multiple requests and inquiries problem-solving .
Responsible for all in-house guests communication when necessary and assist with all concierge requests.
Maintained and updated detailed information in Club Essential reservation system KEARABETSWE PHEMELO MOTSEPE
KEARABETSWE PHEMELO MOTSEPE
House 80122 Lekwadi Section, Ledig 0338
Rustenburg South Africa
Tel:066-***-**** Email: ******.*******@*****.***
Frenchman’s Creek Beach & Country Club (600 multi-million custom Homes) Position 1: J1 Hospitality Management Program
Duration: Oct 2015 – Oct 2016
Position 2: H2B MDR Assistant Manager / Events Coordinator Responsibilities:
F&B Office, all F&B department restaurant’s/ Bars, Marketing, (POA) Property Owners Association, Accounting and Human resources
Personalized Service, Enriching Relationships and a Quality Lifestyle that makes Frenchman’s Creek the Number 1 Country Club.
Serving guests food and beverages as well as making recommendations. Breakfast, Lunch, Dinner Service
Excellent Table maintenance.
Menu Knowledge.
Taking food and beverage orders in a timely manner.
Knowing Guests name and preferences, especially long stay guests.
Performing inventory on a monthly and annual basis.
Assisting meeting rooms and boardroom setup.
Sending out restaurant Reports to my GM (General Manager) on time prier closing time.
Induction and training of J1 staff.
Organizing and cleaning back pantries.
Managing guest’s special requests.
Always be on top of your game and make sure you enhance and improve service delivery efficiently.
KEARABETSWE PHEMELO MOTSEPE
KEARABETSWE PHEMELO MOTSEPE
House 80122 Lekwadi Section, Ledig 0338
Rustenburg South Africa
Tel:066-***-**** Email: ******.*******@*****.***
The Royal Marang Hotel
Position: Conference and Events Coordinator
Duration: Sep 2017
Prompt response to guests’ related inquiries via e-mail with proper industry language
Ensure that all quotation are on OPERA System
Ensure that all follow ups are updated on OPERA System
Answer Telephone calls timeously, transfers and taking massages
Prompt response to quotation inquiries, telephonically and Email.
Inputting quotation on OPERA System
Ensuring that signed contract and invoices are received
Being an ambassador of the hotel
Conducting function Sheet meeting as scheduled
Do meet and greets with all banqueting guests
Ensuring that function sheet and weekly functions overviews are in order
Amend function sheet
Ensure that security the security is aware of guests coming in
Ensure that follow ups are completed
Ensure that Sales report of lost business and established business is sent out on a monthly basi KEARABETSWE PHEMELO MOTSEPE
KEARABETSWE PHEMELO MOTSEPE
House 80122 Lekwadi Section, Ledig 0338
Rustenburg South Africa
Tel:066-***-**** Email: ******.*******@*****.***
Grand Hotel, World’s Largest Summer hotel, United States of America (Chicago) Position: Reservationist, Housekeeping, Front of House Hostess . Duration: March 2013 – Oct 2014
Responsibilities:
Room attendants, perform
Daily stock takes of linen.
Spot cleaning, shining floors, empty bins, ensure that sanitation
Standards are kept throughout the hotel.
Clean guest rooms, strip beds, make beds, report and hand in lost Items, stock up any finished amenities.
Romantic and Special Requirements Room turn overs
Ensuring that Rooms are always in 5-Star Condition. Arbez Home Lodge
Position: Internship Training (Part Time)
Duration: Sep 2009 – July 2011
Responsibilities
Switchboard Operator.
Welcoming guests, offering welcome drinks.
Housekeeping, Breakfast server, Functions (Private Parties)
Stock Taking, Marketing Events.
W Doha hotel
Position: FIFA World Cup HCMC ( Restaurant Assistant Manager) Duration: Current
Responsibilities
Make sure Excellent Table maintenance is on standard all the time
Breakfast, Lunch, Dinner Service
Train Menu Knowledge.
KEARABETSWE PHEMELO MOTSEPE
KEARABETSWE PHEMELO MOTSEPE
House 80122 Lekwadi Section, Ledig 0338
Rustenburg South Africa
Tel:066-***-**** Email: ******.*******@*****.***
Performing inventory in my outlet
Sending out restaurant Reports to my GM (General Manager) on time prier closing time.
Managing guest’s special requests
Switchboard Operator.
Welcoming guests, offering welcome drinks.
Special Functions
Stock Taking,.
ACHIEVEMENTS
Frenchman’s Creek J1 international training certificate
Frenchman’s Creek Employee of the Month
Grand Hotel H2B
7 Habits of highly Effective People,
Most Appreciated International Trainee
Completion of the International F&B training
REFERENCE
Company : Pine Hollow Country Club
Contact Person (Name) : Burak Meyveci
Position : Clubhouse Manager
Phone Number : 516-***-**** ext. 197
Company : Frenchman’s Creek Country Club (USA FLORIDA) (5* Hotel) Contact Person (Name) : Ashish Sethi
Position : F&B Director
Phone Number : 561-***-****
Company : Boston City Campus & Business College (PRETORIA) Contact Person (Name) : Taryn Steenkamp
Position : Boston HOD
Phone Number : 012-***-****
Email : *****@********.**.**
KEARABETSWE PHEMELO MOTSEPE
KEARABETSWE PHEMELO MOTSEPE
House 80122 Lekwadi Section, Ledig 0338
Rustenburg South Africa
Tel:066-***-**** Email: ******.*******@*****.***
Company : GRAND HOTEL (USA MICHIGAN) (5* Hotel)
Contact Person (Full Name) : Patrick Conlon (HR)
Position : Human Resource Manager
Phone Number : 906-***-****
Email : jking2grandhotel.com
Company : The Royal Marang Hotel (5* Hotel)
Contact Person (Full Name) : Abel Rasetlola
Position : Operations Director
Phone Number : 014*******
Email : ****@***********.***
Company : The Westmoor Club
Contact Person (Full Name) : Elsie, VanderWalt
Position : Front of house Director
Phone Number : 508-***-****
Email : *****.**********@***************.***
Company : The W Doha Hotel
Contact Person (Full Name) : Rania Bennani
Position : Front of House Director
Phone Number : 4453-5000
Email : *****.*******@*******.***
Contact this candidate