Project Management Information Technology

Ashley Vance

Jeffersonville IN, ***** 502-***-****

www.linkedin.com/in/ashleyvance1/ *******@******.**.***

Technology Solution Professional

Drive Business Objectives via Technology and Strategy

Improve decision making with exceptional problem solving and critical thinking skills through collaboration in team environments. Achieve results within deadlines and deliver sound solutions in fast-paced environment while consistently meeting business objectives. Optimize outcomes via adaptability and flexibility to changing needs and objectives, meeting demands and efficiently processing work.

Agile Methodology Release Management Project Management File Research

MS Suite (PowerPoint, Excel, Word, Access) Pivot Tables, Charts, Graphs

Azure Calculations Query Running MS SharePoint ETSS

Professional Experience

WAYSTAR, Louisville KY 2024 – 2025

Strategic Solutions Analyst 2024 – 2025

Acts as a liaison between Waystar and our most strategic clients and partners. This is accomplished by handling inbound inquiries by phone and email, as well as conducting proactive analysis of assigned clients and partners. Also understands the importance of professionalism when working with high profile clients and partners and can prioritize in order to complete tasks with the needed sense of urgency.

• Provides analytical support through the analysis and interpretation of data

• Provides overall support needs for defined set of strategic clients and partners

• Serves as an escalated point of contact for defined set of strategic clients and partners

• Provides analytical support for multiple projects simultaneously, establishes timelines, and coordinates with internal and external resources

• Builds positive, long lasting, rapport with defined set of strategic clients and partners

• Identifies opportunities for improvement as it relates to how strategic clients and partners use Waystar solutions; consults on Waystar best practices

• Works cross-functionally to achieve long term solutions to strategic client and partner issues or requests.

• Provides ongoing training to the defined set of strategic clients and partners on Waystar solutions and educates on available resources

• Leads strategic client and partner conference calls related to open case reports, training needs, complex account customizations and/or escalated issues

• Strives to meet and exceed Service Level Agreements between Waystar and strategic clients and partners

• Develops, prepares and analyzes reports for management review, and presents to various levels of management

HUMANA, Louisville KY 2010 - 2023

Technology Solution Implementation Professional 2 2017 - 2023

Managed file implementation projects, held meetings to gather business requirements and sent requirements to Information Technology team. Oversaw progress of project through Agile environment. Tested file before sending to outside vendor for approval. Resolved file related issues.

• Directed meetings internally and with 3rd party vendors, communicating and verifying business requirements for file projects.

• Collaborated with Information Technology Team, researching and resolving eligibility file issues that were sent from internal and external teams.

• Answered requests within 24-hour time, ensuring data being sent was accurate and customers were able to use benefits.

• Communicated and answered escalated requests from directors and upper management, exceeding objectives within 3-hour timeframe.

• Improved files as requested by 3rd party vendors, aligning improvements when needs for files changed.

Software Quality Testing Technician 2 2010 - 2017

Assisted analysts with projects by creating User Acceptance test cases based on technical specifications and researched outcomes for process improvements and defects. Held proficiency in various Humana programs, such as Customer Interface, Guidance Care Portal, and Customer Care Portal.

• Received STAR award for working overtime, creating test cases to check for defects in updated files, submitting issues needing to be resolved, and retesting, meeting deadlines of new test release and scheduled test releases.

• Organized and held meetings with upper management, discussing defects discovered, including how defects were identified and assessing next steps to achieve desired outcome.

• Collaborated with business and 3rd party vendors, identifying and resolving software defects.

• Established as release manager, creating project plans, working with business and 3rd party vendors to ensure that testing and other projects were completed on-time based on created project plan.

• Communicated with 3rd party vendors professionally and efficiently to resolve issues.

• Evaluated full picture of project plans to identify impacts, assessing if workload affected UAT testing environment and timelines.

• Extracted, complied, and tracked data and analyzed results, generating reports for analysts.

• Performed multiple assignments under pressure, achieving results within tight deadlines.

• Assisted team lead with assigning work, updating inventory spreadsheets and meeting company objectives.

• Followed company guidelines and instructions, adapting rapidly to management directional changes.

• Certified as Subject Matter Expert (SME), training new associates and consulting with upper management when updates were needed during test releases.

• Worked with other team members and departments on special projects as requested, collaborating cross- functionally.

Education

− Bachelor of Science (BS), Business, Indiana University Southeast, New Albany, IN

Double concentrations in Management and Marketing

Minor in French, Indiana University Southeast, New Albany, IN

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