Customer Service Pharmacy Technician
Resume:
Marcia Sooklall
Lithonia, GA ***** **************@*****.***
Professional Summary
Responsible for providing exceptional customer service to airline passengers, efficiently manage check- in processes, issue boarding passes, directing passengers to gates, addressing inquiries, and ensuring a smooth customer travel experience.
Often requiring quick adaptability to a fast-paced environments with the ability to resolve issues calmly under pressure along with assisting passengers with special needs. Willing to relocate to: Georgia
Authorized to work in the US for any employer
Work Experience
Part-time Pharmacy Technician
Walgreens-Decatur, GA
March 2025 to Present
• Accurately filled and dispensed prescriptions daily, ensuring patient safety and adherence to medication guidelines
• Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients
• Assisted in the preparation of compounded medications under the supervision of a pharmacist
• Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions
• Educated patients on proper medication usage, storage requirements, and potential side effects during counseling sessions at pick-up or over the phone
• Counseled patients on over-the-counter (OTC) products suitable for their symptoms or conditions
• Collaborated with healthcare providers to resolve insurance coverage issues or prior authorization requirements for specific medications
Insurance Support Specialist
Enlyte-Lithonia, GA
May 2025 to September 2025
Serve as the first point of contact for injured workers, handling high-volume inbound calls and collecting detailed information regarding work-related injuries. Responsible for processing workers' compensation claims, resolving billing issues, and verifying insurance denials, particularly for NYSIF (New York State Insurance Fund).
Key Responsibilities:
• Act as the primary contact for injured workers, collecting and documenting detailed incident and patient information accurately.
• Process and manage workers' compensation claims and billing, with a focus on compliance with NYSIF requirements.
• Investigate and resolve customer complaints and billing discrepancies in a timely and professional manner.
• Maintain a high level of customer service while managing a high volume of daily calls.
• Verify insurance denials and follow up with appropriate parties to ensure timely resolution.
• Collaborate with medical offices, insurance carriers, and other stakeholders to ensure accurate claim processing.
• Maintain confidentiality and comply with HIPAA regulations and other legal standards. Full Time Pharmacy Technician
Walgreens Pharmacy-New York, NY
August 2024 to March 2025
. Responsible for receiving and accurately entering prescriptions into pharmacy software.. Preparing medications for dispensing, including labeling and counting pills.. Verifying insurance coverage and processing claims.. Managing medication inventory, including ordering and stock rotation.. Accurately process over 200 prescriptions daily, maintaining more than 99% accuracy rate.. Maintaining patient records and confidentiality
· Excellent attention to detail and strong communication skills to interact with patients and healthcare providers.
· Manage inventory levels to ensure proper stock rotation and prevention of medication expirations.
· Collaborated with pharmacists to address prescription issues and resolve insurance discrepancies.
· Proficient in utilizing pharmacy software to efficiently support enter prescriptions and access patient information.
Passenger Service Agent
Fenix Logistics-New York, NY
March 2023 to March 2025
· Provide customer service assistance to travelers by ensuring airline safety needs are met.
· Check passengers’ tickets, passports, and other relevant travel documents.
· Use airline reservation system to check-in passengers, issue boarding passes, handle baggage, and comply with airline safety regulations.
· Assist with ticketing and boarding for over 30 flights daily at JFK.
· Provided excellent customer service to passengers with special needs and disabilities.
· Handle and resolve customer complaints and inquires in a professional and timely manner.
· Ensure passenger inquiries are answered, provided information regarding flight schedules, delays, and other related flight information.
· Manage time effectively, have knowledge of airport security and safety procedures.
· Trained on airline rules, regulations, guidelines and procedures.
· I am a reliable worker, detail oriented and excellent time management skills, empathic.
· Ability to work under pressure, while multitasking and commitment to providing a positive travel experience for passengers.
· Eager to learn and lead with my collaboration style and strive on challenging tasks. Warehouse Finished Products Supervisor
Edward B. Beharry & Company LTD (EBB)-Guyana
September 2011 to July 2022
· Maintain attractive presentation of company products to the consumers and ensuring adequate quantities and stock rotation.
· Supervise 40+ employees, timesheet, work assignments to include delivery and inventory.
· Ensure labels on the products are clean, clear and well displayed.
· Manage and reporting of stock quantities and quality estimated at over 5 million dollars.
· Survey the market for competitors and their price range, ensure correct pricing of products for customers supply and demand.
· Maintaining good working relationships with customers, employees, store personnel, etc.
· Continuously monitor product displays to ensure engaging visuals, to demonstrate the product quality for customers to purchase.
· Review customers complaints, reach out to customer to acknowledge.
· Balance inventory from factories, develop reports for production managers, and auditors.
· Managed
· manufactured inventories, i.e., packaged curry powers, pasta products, confectionary, etc., which are sold to local and international markets
· Create daily stock inventory on hand for Production Director and factories.
· Receive and exchange damage products from customers for reprocessing and redistribution
· Delegate work assignments to employees, i.e., restocking shelves and labeling bulk items as need for shipment.
· Manage and maintains inventory, assist with order processing and loading skids or hand trucks with merchandise for delivery.
Education
Business Administration (Associate's Degree)
Nations University-Guyana
October 2022
High School Diploma or GED
Guyana
September 2005 to June 2009
Skills
• Computer operation
• Teamwork
• Executive administrative support
• Call center
• Microsoft Word
• Sales
• Cash register
• Front desk
• Time management
• Hands-on experience working with customers to resolve ticketing, reservation
• Strong communication and interpersonal skills
• Leadership
• Client services
• Marketing
• Ability to work efficiently under pressure in a fast-paced environment
• communication and customer service skills.
• Microsoft Outlook
• Retail sales
• English
• CRM software
• Experience handling NYSIF billing and denial verification preferred.
• Management
• Typing
• Human resources
• Negotiation
• Outbound calling
• Sales support
• Customer service
• Attention to detail
• Project management
• Travel planning
• Merchandising
• Compounding medications
• Renovation
• Phone etiquette
• Microsoft Office
• Data entry
• Research
• Google Suite
• Communication skills
• Microsoft Excel
• Product demos
• Computer skills
• Ability to manage and prioritize a high volume of calls and tasks.
• etc.
• Writing skills
• Sales management
• Outside sales
• Home & community care
• Payroll
• Cash handling (4 years)
• B2B
• Appointment scheduling
• Relationship management
• Supervising experience
• Excellent problem-solving and multitasking abilities
• Customer support
• issues
• Office experience (10+ years)
• Organizational skills
• Salesforce
• Home care
• Windows
• Excellent customer service
• Budgeting
• Basic math (5 years)
Languages
• English - Native
Certifications and Licenses
Pharmacy Technician License
June 2025 to June 2027
State of Georgia
Georgia Board of Pharmacy
Pharmacy Technician
Driver's License
September 2024 to October 2026
New York State Issued
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