Customer Service High School
Resume:
Donna Cox
Warren, OH *****
****.******@*****.***
Authorized to work in the US for any employer
Work Experience
Nutrition Aide
Scope Services - Warren, OH
August 2018 to Present
Food production and serving the clients lunch
Scope Services - Warren, OH
August 2018 to Present
My position ended as the cvoid restrictions were installed. Server/Cashier
Jacks eggnest - Warren, OH
August 2016 to October 2018
To prep items, to greet customers with a smile, take orders and promptly deliver their drinks. Put food order in, and get to the patrons. Clear tables. Take and prepare food orders. Cash handling,by cashing them out.
Server/MOD
Perkins Restaurants & Bakery - Cape Coral, FL
January 2003 to November 2004
To get customers orders server their orders promptly. Double check, clear dirty dishes. All with a smile.
• Took food and drink orders
• Served meals
• Checked on guests frequently
• Cleared tables
• Maintained a clean work area
Education
High school in General
Mainland Reg High School - Linwood, NJ
1976 to 1988
Skills
• over 15 years food service, cashier, customer service (10+ years)
• Food Safety
• Food Handling
• POS
• Negotiation
• Caregiving
• Restaurant Experience
• Serving Experience
• Food Preparation
• Cash Handling
• Proofreading
• Host/Hostess
• Upselling
• English
• Customer service
• Serving
• Server (10+ years)
• Guest services
• Food Production
• Cleaning Experience
• Retail Sales
• Sales
Languages
• English - Expert
Certifications and Licenses
CPR/First Aid
Present
Assessments
Proficiency with Microsoft Office: Mail & Calendar (Mac) — Proficient July 2019
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Proficient
Scheduling — Familiar
July 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Sales Skills: Influence & Negotiation — Proficient July 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient
Verbal Communication — Proficient
July 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Food Safety — Proficient
July 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient
Customer Focus & Orientation — Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Proficient
Food Service: Customer Situations — Proficient
January 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Proficient
Fine Dining — Familiar
June 2020
Knowledge of food and beverages in fine dining establishments and ability to provide exceptional guest service
Full results: Familiar
Bartending — Proficient
June 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Proofreading — Familiar
July 2019
Proofreading written texts.
Full results: Familiar
Food Safety — Proficient
June 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
AA
Present
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