Customer Service Data Entry

PATRICK GABAMONTE

*** ***** **** ***********, ** 14225

716-***-**** ***********@*****.***

Education

Buffalo State College, Buffalo, NY - Bachelors of Arts in Media Production

Professional Experience

Citizen’s Bank

Relationship Banker July 2025 – Present

●Delivered exceptional customer service by leveraging strong communication and problem-solving skills to assist clients daily, building positive relationships.

●Provided tailored financial recommendations to support clients’ goals in spending, saving, borrowing, and investing.

●Promoted digital and mobile-first banking solutions, guiding customers in using the bank’s app and ATMs, enhancing transaction efficiency and customer engagement with self-service platforms.

●Collaborated with Wealth Management, Mortgage, and Business Banking teams to address complex customer needs, ensuring comprehensive financial solutions and seamless service delivery.

●Conducted outbound calls to acquire new customers and scheduled financial checkup appointments, proactively identifying evolving client needs to recommend suitable products and services.

●Ensured strict adherence to all financial policies, procedures, and state/local regulations.

Brook & Whittle

Account Manager October 2021 – January 2024

●Manage client accounts, ensuring seamless coordination from project design to delivery.

●Resolve customer inquiries and assist with billing, maintaining high service standards.

●Oversee project budgets and timelines, enhancing operational efficiency.

●Keeps open communication with Clients and internal stakeholders on the status of project production, this including running weekly calls to go over the current project progress.

●Data entry of client information, product numbers and financial information.

●Close contact with internal employees and department management including coordinating meetings with relevant parties

●Assisted in developing training program for new hires.

Speedway LLC

General Manager Fall 2018 – Summer 2021

●Directed daily operations for a high-volume retail location, including cash handling and reconciliation.

●Prepared budgets and conducted P&L analysis to optimize profitability.

●Assisted with monthly audits

●Hired and trained all Staff including conducting team meetings as needed.

Erie County Department of Social Services

Children Services Case Worker Fall 2017 – Fall 2018

●Assessed client needs and provided tailored solutions, building trust with diverse individuals.

●Managed detailed documentation and compliance, ensuring accuracy under regulatory scrutiny.

●Collaborated with stakeholders to secure resources, utilizing negotiation skills.

Vector Marketing Corporation

District Executive May 2011 – Fall 2017

●Led a district sales team of 400+ representatives across three offices. All collectively ranked in the top three in the Midwest region.

●Developed and monitored budgets, sales projections, and recruitment goals.

●Recruited, trained, and managed young professionals to develop their social, professional, and personal skills.

●Plan and conducted staff meetings and workshops.

Skills

●Experienced in finance with basic knowledge of banking laws and regulations.

●Accurate in processing customer requests, paperwork and transactions with strong attention to detail.

●Extensive history in management and leadership training.

●Over ten years of excellent customer service experience.

●Many years of experience with computer systems, Microsoft products, data entry.

●Excellent communication skills internally and externally.

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