Customer Service

Magdalena Grant

Experienced Early Childhood Instructor

Frederick, MD, USA *********.*****@*****.*** 301-***-****

HIGHLIGHTS OF QUALIFICATIONS

Over 10 years of experience working with children of all learning and social/emotional levels

Extensive experience in manager priorities and organizing priorities

Skilled at de-escalation techniques with small and large groups children

Reputation of dependability and credibility; enthusiastic and personable with a strong commitment to connecting and caring for children and their families

SELECTED CONTRIBUTIONS AND RELEVANT EXPERIENCE:

Frederick County Public Schools – Frederick, MD August 1999 – December 2009

English as a Second Language (ESL) and Early Skills Development Instructor

Liaised between community groups, families and FCPS to promote open communication and development support

Continued learning support for both English and non-English speaking students

Promoted a safe space for children to grow and learn within the school

Planned, organized and provided direct instruction in English based on the core curriculum content standards set by the state of Maryland to the language diverse students enrolled at Monocacy Elementary school

Developed and delivered lesson plans utilizing a broad range of appropriate differentiated techniques and strategies addressing all aspects of communication that developed each student’s ability to read, write, speak, and listen in English in all related content areas

Coordinated developmental milestone checks for students based on skills testing once enrolled

Assisted students in a variety of tasks working toward eventual English language proficiency

Facilitated frequent and effective home-school communication by coordinating: conferences; written communications; parent trainings and other meetings and events; support for childcare and other county offered social services\

Administered academic and language assessments for the purpose of evaluating student’s progress in meeting academic learning targets and progress in language acquisition.

Attended professional development meetings to build knowledge on current practices in ESOL education.

Wegmans Corporation – Frederick, MD March 2011 – September 2019

Team Lead / Customer Service

•Responsible for providing exceptional customer service to discerning shop clientele while maintaining an organized and clean work area

•Provided guests with information on shop offerings and details on vendors and organizations responsible for production

•Adhered to timing, safety and cleaning standards for all products

•Utilized packing and shrink schedules for food safety

•Operated at both opening and closing shifts to provide team lead support

•Training of new employees on applicable and key standard operating procedures

Skills

Spanish language; Written and Spoken – Expert (Native Language), Microsoft Office Suite (Word, Excel, PowerPoint)

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