Customer Service On-Site

Cheryl D. Jenkins

773-***-****

**********@*****.***

QUALIFICATIONS SUMMARY

Retiree with strong customer service experience available for remote/work from home employment. Honest, dependable, and dedicated

Tutoring Coordinator/Academic Support Services/Certified Tutor Trainer

City Colleges of Chicago – Kennedy-King College 2011-2016

●Provided student and stakeholder customer service on-site and via telephone

●Investigated and resolved student complaints regarding tutoring services apps

Academic Administrator/Recruitment Coordinator

University of Illinois at Chicago Occupational Therapy Social Work 2004 - 2009

●Advised students regarding program completion requirements

●Provided customer service on-site and via telephone and email

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Education

●BA Public Administration Northeastern Illinois University

Computer Knowledge

Microsoft Office Suite – MSWord, Access, Excel, PowerPoint,

ORACLE - Banner®, PeopleSoft® - HR/Payroll, RosettaStone®

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