Behavioral Health Service Representative
Resume:
Natacha Navedo
Professional Summary
Dedicated employee who thrives in fast-paced and challenging environments. Skilled at answering a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hard working with the drive to succeed.
Work Experience
Member Support Specialist
Ontrak-Remote October 2024 to July 2025
Process referral requests from care coaches to behavioral health providers and health plan resources
Coordinate appointment scheduling for behavioral health provider visits, providing support to members
Assist members in initiating their program journey by providing essential resources
Monitor and respond to changes in member plan eligibility for enrollment updates
Review and upload session notes and documents from provider offices to member charts
Creating training recording content for onboarding employees.
Patient Service Representative
NYU Langone Health-Brooklyn, NY December 2022 to April 2023
Greeting patients at check in and verifying all registering documents
Processing patient documentation via EMR system
Helping patients check in at kiosk
Checking out patients and scheduling follow up appointments
Handling immediate request by providers for patients
Front Desk Medical Receptionist
Richmond Internal Medicine Group-Staten Island, NY February 2022 to November 2022
Answer and direct heavy call volumes
Perform general secretarial duties, including - meeting scheduling, appointment set up, faxing and scanning
Handle general requests for information and data
Check in patients via internet access and process patient personal information
Familiar with insurances; verifying eligibility, in/out of network benefits; deductibles
Prior Authorizations for medical procedures such as MRI, CT Scans,PET scans
Handling medical records
Creating online health insurance referrals
Patient Service Representative
Healthcare Associates in Medicine PC February 2018 to March 2020
Answer and direct heavy call volumes
Perform general secretarial duties, including - meeting scheduling, appointment set up, faxing and scanning
Handle general requests for information and data
Check in patients via internet access and process patient personal information
Familiar with insurances; verifying eligibility, in/out of network benefits; deductibles
Take verbal and written messages and transmitted them to exact person/destination.
Worked multiple positions in the office such as concierge desk, Orthopedic Walk-in urgent care, support room, etc.
Office Assistant Manager
Richmond Internal Medical Group March 2016 to February 2018
Supervised patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
Coordinated the day to day operations of the practice
Promoted excellent customer service by all levels of the staff
Developed, implemented, and maintained office policies and procedures
Interviewed, hired, and trained productive medical office team and conducted performance reviews.
Maintained and managed all filing and organizational systems for the practice
Ensured patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences
Ensured regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations
Coordinated logistics for internal and external meetings and conferences
Ensured staffing is appropriate for day to day operations
Assisted in special projects.
Medical Receptionist
OB/GYN MD Dr. David Herzog & Associates August 2013 to February 2015
Answered and directed heavy call volumes
Performed general secretarial duties, including - meeting scheduling, appointment set up, faxing and scanning
Handled delicate situations, such as - customer requests, special needs and complaints
Handled general requests for information and data
Checked in patients via internet access and processed patient personal information
Became familiar with insurances; verifying eligibility, in/out of network benefits
Took verbal and written messages and transmitted them to exact person/destination.
Office Assistant
Dr. Isaura Gonzalez-Psychologist MD January 2012 to December 2013
Scheduled daily appointments
Became familiar with insurances; verifying eligibility, in/out of network benefits
Handled general requests for information and data
Coordinated maintenance of the front desk reception area equipment, furniture and brochures
Clerical
Clove Lakes Pediatrics & Asthma Center Dr. Zvi Eckstein January 2011 to December 2012
Takin vitals from patients & light charting
Scheduled appointments for patients
Assisted doctors smoothly with patients in office
Interacted kindly with patients.
Education
Regents Diploma
Kingsborough Community College January 2011 to December 2011 Skills
Medical Receptionist
Insurance Verification
Medical Office Experience
Patient Care
Medical Scheduling
Medical Records
EMR Systems
Bilingual: English & Spanish
HIPAA
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